11 of 11 DemandTrendPermanent Customer Experience Jobs in Basingstoke

Technical Account Manager - SaaS, Contact Centre, Software, API, VoIP Work at the forefront of Customer Experience (CX) Solutions. Leverage AI and modern technology. Future proof your career! REMOTE. UK ONLY. £40k - £50k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology. They are partnered with global FTSE corporations to provide innovative Customer Experience CX solutions. They are growing their Technical Account Management (TAM) team and looking for talented, enthusiastic and ambitious TAM's to join their global professional services team. If you are looking for an exciting job opportunity that will future proof your career, read on! The role of TAM & Senior TAM is a post-sales focused technical support … and customer management role. Helping with onboarding, technical troubleshooting, and ensuring customer satisfaction, retention and ROI. The TAM will work both independently and in concert with Sales, Technical Support, Professional Services and other teams to ensure the highest levels of customer success, providing a collaborative solution that will leave the customer with a positive experience More ❯

have over 60k customers across the UK across 20 different sectors including construction, transport, retail, hospitality education, facility and property management, manufacturing, local and central government. Role Summary : The Customer Success Manager (Buyers)role is responsible for building and maintaining strong relationships with our buyers, growing strategic, lasting and successful partnerships. You help customers maximise the value they get … from use of the products and services they subscribe to, drive platform adoption both in the buyer community and their respective supply chains; help retain subscriptions and grow customer advocacy. Job Responsibilities: Customer onboarding Develop a comprehensive understanding of the customer needs and business objectives, building a personalised adoption plan that supports their business and increases customer advocacy. Complete the initial set up of the platform to meet the customer requirements Provide comprehensive training to the customer. Driving adoption Set up and manage supply chain campaigns to drive adoption of the platform within the Buyers supply chain. Create individual success plans support your customers' business objectives through the use of our tools. Present impactful data More ❯

central government. Role Summary : This leadership role is to work with the Director of Buyer Success to build, motivate and develop a team of highly passionate, driven and engaged Customer Success Managers & Executives for our Buyer community, primarily for our Supply Chain Management product set. Your Team is responsible for building and maintaining strong relationships with our buyers, growing … get from use of the products and services they subscribe to, drive platform adoption both in the buyer community and their respective supply chains; help retain subscriptions and grow customer advocacy. This role oversees the daily operations to maintain business-as-usual, whilst driving continual improvement in our services, processes and customer experience, and working with key … stakeholders across the Business to drive a customer centric approach for the end-to-end customer journey. This role is instrumental in shaping the department's future, scaling it for growth, and refining our people, processes, and strategies. The focus is on fostering a customer-centric culture that prioritizes exceptional service and drives our company's success. More ❯

and be an essential part of enhancing our tracking services, related products and features. Your understanding of data ingestion and delivery technology, product, value and business, as well as experience collaborating with multiple stakeholders and leads, are some of the skills you may expect to use in this role. Your week might include: Helping drive the future of Hawk … good time for the product to be rolled out and adopted into BAU Managing, overseeing and contributing to 3rd line support for the product Ensuring product meets targets for customer SLAs Defining success metrics, objectives and key results and monitoring the data to help make business decisions Understanding the end-to-end customer experience and dependencies Being … love to see: Must-haves: Ideally, 2 years in a Product Manager or Product Owner role managing all stages of the digital product life cycle with relevant stakeholder management experience Experience scoping and building new data feeds and understanding how they get used by both internal and external stakeholders Experience with data delivery technology, API development and More ❯

Technical Account Manager - SaaS, Contact Centre, Software, API, VoIP Work at the forefront of Customer Experience (CX) Solutions. Leverage AI and modern technology. Future proof your career! REMOTE. UK ONLY. £40k - £50k plus bonus & benefits Our client is a market leader in Contact Centre and AI technology click apply for full job details More ❯

Location: Dummer, Basingstoke Salary: £30,000 - £32,000 + OTE Key Responsibilities To ensure regular contact with assigned customer base, delivering exceptional customer service and exceed all expectations from them To become the trusted partner for your customer base, and their main point of contact for all Communication, Data and IT needs T o identif y up … sell and cross-sell opportunities within the assigned customer base with a view to hit sales target each month T o address customers needs and concerns as quickly and effectively as possible To complete r eview s with an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up-sell and cross-sell with … a n aim to hit sales target by the end of each month Project management of solution delivery and any e scalations within the assigned customer base To maintain accurate records on the CRM and utilise the required pipeline and quoting portals Hit monthly sales target for new MRGP and renewals focus Account Management of c. 40 0 customers More ❯

Account Manager Location: Dummer, Basingstoke Salary: £30,000 - £32,000 + uncapped OTE (realistic £45k+) Key Responsibilities To ensure regular contact with assigned customer base, delivering exceptional customer service and exceed all expectations from them To become the trusted partner for your customer base, and their main point of contact for all Communication, Data and IT needs … T o identif y up-sell and cross-sell opportunities within the assigned customer base with a view to hit sales target each month T o address customers needs and concerns as quickly and effectively as possible To complete r eview s with an aim to ensure customer satisfaction, strengthen customer relationships and raise opportunities to up … and cross-sell with a n aim to hit sales target by the end of each month Project management of solution delivery and any e scalations within the assigned customer base To maintain accurate records on the CRM and utilise the required pipeline and quoting portals Hit monthly sales target for new MRGP and renewals focus Account Management of More ❯

We are seeking a skilled Dynamics 365 Customer Experience (CE) or Field Service Functional Consultant to join our team. As a Senior Dynamics Functional Consultant , you will play a pivotal role in the successful implementation and customization of Dynamics 365 solutions for use by our internal and external users. As a Senior Dynamics Functional Consultant , you will work More ❯

We have a new opportunity for a Customer Service Delivery Specialist to join our Customer Service Management Centre (CSMC) Team based in either Hertford or Basingstoke. We offer hybrid working at SNG, you'll need to be able to come in to the office regularly during your initial training. This is a full time permanent role where we … are offering a starting salary of £32,000 - £38,000 depending on experience. The role: The CSMC is our main point of contact. As our Customer Service Delivery Specialist, you will play a pivotal role in transforming how we engage with our customers. The role will provide support in the delivery of customer choice/digital strategies. Ensuring … a seamless, consistent experience across all channels. This is an exciting journey to be part of as we enhance our omni-channel offering. What we are looking for: Someone who is passionate about delivering first class customer service with an ability to analyse and interpret data to drive service improvements. Collaborative working with key stakeholders is key to More ❯

InfoSum is the world's leading data collaboration platform. The world's largest enterprise businesses use InfoSum to collaborate across data sources and deliver richer customer experiences that prioritise consumer privacy. Our vision is to unlock data's limitless potential, by enabling the world's data to be connected but never shared. Off the back of our Series B … microservices architecture, complex systems built platform, and help us deliver a new range of solutions and features stretching out across 2025 and beyond. We prioritise aptitude over knowledge, although experience in solving large and complex problems in application development is valued. We look for individuals who can work in smaller, focused teams but can tackle any challenge presented to … focus on delivering solutions to customers, a genuine passion for problem solving and coding, and who enjoy being challenged. An interest in Data Science is advantageous but not essential. Experience working in agile teams and CI/CD environments is beneficial. You will join a highly talented and motivated team delivering software services and products built on patented database More ❯

InfoSum is the world's leading data collaboration platform, providing solutions to the world's largest enterprises to allow collaboration across data sources and deliver richer customer experiences that prioritize consumer privacy. Our vision is to unlock data's limitless potential, by enabling the world's data to be connected but never shared. As a people-first organization, we … engineer, you'll pair with seasoned Go/TypeScript/Python devs, owning real tasks from week one. Expect a dynamic mix of bug hunting, green field coding and customer interaction all in a cloud native solution. Core Responsibilities Software debugging: Investigate production issues across Go micro-services, TypeScript React UIs and Python data pipelines. Use logs, tracing and … Git, REST and basic cloud/Linux fundamentals. Curiosity and the confidence to ask questions in a fast-moving team. Nice-to-haves Exposure to Kubernetes, Docker or Terraform. Experience with observability stacks (Grafana, Prometheus, OpenTelemetry). Familiarity with Postgres. Interest in data-privacy, AdTech/MarTech or large-scale data processing. Familiarity with Kafka, gRPC or Apache Spark. More ❯