1 of 1 Permanent Documentation Skills Jobs in Basingstoke

support team, to provide advice and resolutions to both technical and non-technical customers. Deliver exceptional customer focus, through excellent verbal and written communication skills via phone, email, or ticketing systems to SCG Wholesale cloud hosted telephony partners together with all SCG Direct and SCG Indirect business units. Responsibilities … traces using VOIP tools to troubleshoot and identify reported issues. Ensure comprehensive diagnostic and resolution notes are recorded in the appropriate business systems and documentation libraries. Handset configuration including bespoke provisioning template management and firmware deployment. Working alongside the Product Manager to produce training and education collateral demonstrating best ...