1 of 1 Permanent ITIL Jobs in Basingstoke

Excellent communication skills with the ability to explain technical issues clearly to non-technical users Strong analytical and problem-solving skills Strong Familiarity with ITIL-aligned service desk processes and tools Well organised, self-motivated, and customer-focused with a proactive, “can-do” attitude Desirable Skills & Experience Previous experience working … Power Apps), particularly for simple workflows or automation Microsoft certifications (e.g. MS-900, MD-102, SC-300) or equivalent experience Service Desk Institute or ITIL-aligned qualification Key Responsibilities Service Delivery & Support Provide effective 1st and 2nd line support for customer incidents and service requests, ensuring timely resolution in line ...