11 of 11 Permanent ITSM Jobs in Basingstoke

2nd/3rd line support for enterprise and bespoke business applications Troubleshoot and resolve application issues, collaborating with development teams where needed Manage incidents, service requests, and problems using ITSM tools Maintain technical documentation and knowledge base content Support application deployments, patch management, and upgrades on Linux platforms Contribute to system improvement initiatives and ensure compliance with IT/security More ❯

skills. Able to successfully pass an enhanced DBS check. Desirable qualifications & skills Experience with UniFi equipment, including routers, switches and access points. Experience supporting multi-site organisations. Familiarity with ITSM tools and service desk processes. Project delivery experience (e.g. site refreshes, hardware rollouts). Relevant certifications (e.g. CompTIA Network+, Microsoft MCP). Experience in childcare, education, or similar regulated environments. More ❯

process design and stakeholder collaboration. You’ll need to have experience with the following: IT service design, transition, or architecture within a technology or digital environment Strong understanding of ITSM and ITIL Excellent stakeholder management skills Outstanding communication and documentation skills If you meet some of the above requirements, please apply to be considered. More ❯

values the sharing of ideas to build a better service. Key Responsibilities Assisting a high profile user community . Daily contact with customers and stakeholders . Utilising the IT Service Management Toolset . Monitoring of Event Management tooling, triage, and escalation (critical to the role). Essential Experience/Skills We are looking for transferable skills and experience in the More ❯

Service Operations team of our clients MSP defence base. Y our role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role. Your transferable skills and experience: - NSX-T - Cisco Firepower Management Centre - Cisco IOS knowledge More ❯

and disaster recovery. Conduct daily checks, produce documentation, and manage product lifecycle. Assist a high profile user community and maintain daily contact with customers/stakeholders. Utilise the IT Service Management Toolset . Critical responsibility for monitoring of Event Management tooling, triage, and escalation . Essential Experience/Skills Transferable skills and experience in the following are highly valued: Dell … EMC Storage solutions (Including Avamar, SAN & Data domain) vCentre Event Management Tooling (SCOM) SCCM/MCM patch deployment ITSM Tooling Active Directory Windows Server Microsoft PKI Benefits: £50k Base 10% DV Bonus 5% Company Bonus £6k Car allowance ( can be taken as cash ) 25 Days A/L Important Requirements This role requires candidates to be a sole national . More ❯

to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining … and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration More ❯

to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: * Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. * PKI certificate management for Networking devices (physical and virtual). * To distribute software, firmware & security updates for network devices. * To collaborate and support the design and engineering teams. * Maintaining … and experience: * Firewall Management (e.g. Cisco Firepower Management Centre) * Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper Devices & JUNOS) * Network Authentication (e.g. Cisco ISE) * Event Management Tooling (e.g. SolarWinds) * ITSM Tooling & Processes * Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration) If you'd like to discuss this 3rd line cloud network engineer role in more detail, please send your More ❯

to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 1st Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining … and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration) If you'd like to discuss this 2nd line cloud network engineer role in more detail, please send your More ❯

intricate technical issues, this role offers the opportunity to make a meaningful impact. In this position, you will act as a key escalation point for 2nd Line support, using ITSM tooling to manage incidents and changes effectively. You will be responsible for maintaining and updating PKI certificates across virtual and physical network devices, rolling out firmware, software, and security updates … platforms. To succeed, you should have strong experience across technologies such as Cisco IOS/NXOS/FXOS, Juniper JUNOS, Cisco ISE, Broadcom NSX-T or SD-WAN and ITSM systems. DV Eligibility (sole UK national) is essential, along with excellent communication skills, a proactive approach, and a strong attention to detail. More ❯

intricate technical issues, this role offers the opportunity to make a meaningful impact. In this position, you will act as a key escalation point for 2nd Line support, using ITSM tooling to manage incidents and changes effectively. You will be responsible for maintaining and updating PKI certificates across virtual and physical network devices, rolling out firmware, software, and security updates … platforms. To succeed, you should have strong experience across technologies such as Cisco IOS/NXOS/FXOS, Juniper JUNOS, Cisco ISE, Broadcom NSX-T or SD-WAN and ITSM systems. DV Eligibility (sole UK national) is essential, along with excellent communication skills, a proactive approach, and a strong attention to detail. More ❯