4 of 4 Permanent ITSM Jobs in Basingstoke

execution across multiple squads • Manage QA resourcing, suppliers, and operational budget • Ensure defects are managed, prioritised, and resolved consistently • Align QA activities with ITSM processes and service continuity expectations Ideal Background • Senior QE/QA leadership experience in banking or regulated environments • Strong background in Data & Analytics testing • Experience with ...

role due to the nature of our support requirements, and you'll be working closely with customers and stakeholders every day through our IT Service Management toolset. You will play a key role in monitoring and responding to Event Management tooling alerts, taking ownership of triage and escalations, and ensuring … infrastructure technologies Monitoring, triaging, and escalating issues through Event Management tooling Engaging daily with customers and stakeholders Supporting and improving IT services using ITSM processes and tooling Collaborating with 2nd and 3rd Line teams to strengthen service delivery Experience & Skills Required You'll bring solid knowledge and hands-on experience ...

reliability for end-users and stakeholders. Work with core infrastructure tools and technologies including vCenter, MECM/SCCM, Active Directory, Windows Server, SQL, and ITSM tooling. Collaborate closely with customers, stakeholders, and technical leads to understand needs, communicate status, and support customer-facing interactions. Participate in a team committed … core infrastructure support. Familiarity with or ability to work with technologies such as vCenter (virtualisation), MECM/SCCM, Active Directory, Windows Server, SQL, and ITSM tooling. Experience using or supporting Event Management tools such as SolarWinds or SCOM (or willingness to learn). Strong problem-solving skills, ability to triage ...

Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support … Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration) If you'd like to discuss this 3rd line cloud network engineer role ...