2 of 2 Permanent Knowledge Transfer Jobs in Basingstoke

and fix any problems with the Exchange 2003 Messaging system. Communicate and collaborate with the customer who is an intermediary to the end user Your transferable skills and experience: Knowledge of Simple Mail Transfer Protocol (SMTP) Knowledge of X400 messaging Knowledge of Nexor DSA Knowledge of X500 addressing and address book replication Knowledge and More ❯

Lead workshops with project teams, service owners, IT operations, and stakeholders to collaboratively develop the service support model. Ensure smooth handover to live/BAU teams with complete documentation, knowledge transfer, and operational readiness. Identify and mitigate risks, address potential challenges, and propose improvements to processes and frameworks. Maintain ongoing communication with stakeholders to ensure service designs meet … operational and business requirements. Essential Requirements Experience in IT service design, IT architecture, or related IT/digital service environments. Strong knowledge of service design principles, frameworks, and best practices. Understanding of infrastructure, applications, and cloud-based services. Strong analytical and problem-solving skills, with experience producing clear, comprehensive documentation. Excellent communication and stakeholder engagement abilities, including influencing and … collaborating across teams. Ability to manage competing priorities and work independently with minimal supervision. Desirable Requirements Experience coordinating cross-functional teams and working with diverse stakeholders. Knowledge of ITIL Service Design/Architecture or other ITSM frameworks (ITIL certification preferred). Proactive and innovative approach with a focus on continuous improvement and operational excellence. More ❯