7 of 7 Permanent Microsoft 365 Jobs in Basingstoke

technical direction. The Role You’ll act as a senior escalation point for complex issues while also delivering hands-on project work across Microsoft 365, Azure, networking, and on-prem infrastructure. You’ll work closely with the Head of Technical Services to shape best practice, mentor engineers … ensure clients receive a consistently high-quality service. Key Responsibilities • Provide expert-level 3rd line support across Microsoft 365, Azure AD, Windows Server, and networking • Lead technical delivery for migrations, deployments, and infrastructure upgrades • Act as an escalation point for the service desk and support engineers • Troubleshoot ...

ticket-churn culture. No being left to sink or swim. What you’ll be working with You’ll support users across a modern M365 stack , including: Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) Windows 10 & 11 Intune and Autopilot for device provisioning and management Remote support and ticketing … happening. What you’ll be doing Being the first point of contact for IT support queries via phone, email, and tickets Troubleshooting Windows and M365 issues with confidence Provisioning and supporting devices using Intune and Autopilot Escalating issues when needed — without blame or politics Keeping documentation accurate ...

days on-site) £27,000 - £32,000 Tired of being treated like a ticket-closing machine? What if you could work with modern M365 tools that don't fight you, finish what you start, and have a manager who actually supports your development? You'll support a growing network … Line support - phone, email, tickets. But you'll actually have the tools to fix things properly. Provision devices using Intune and Autopilot. Troubleshoot M365 and Windows issues remotely. Escalate complex problems without being made to feel incompetent. Keep documentation current. Get involved in project rollouts when things get interesting. ...

engineering, and continuous improvement within a collaborative and evolving environment. Key Responsibilities Platform & Technical Support Provide 3rd line technical expertise across Windows Server platforms, Microsoft services, backup tools, and core infrastructure systems. Own and resolve escalated incidents, service requests, and problems within agreed SLAs. Perform day-to-day monitoring … root-cause analysis skills. Experience supporting and administering: Windows Server platforms Active Directory, Group Policy File/print services Exchange/Exchange Online Microsoft 365, Intune, Azure AD/AD Connect Experience supporting Dell and HP server hardware. Understanding of backup technologies and concepts. Solid diagnostic capability ...

What Youll Need to Be Successful Strong background as a Wintel SME, ideally from an infrastructure engineering or architecture-aligned role Solid experience across Microsoft infrastructure technologies, including: Windows Server, VMware, SQL Server, Microsoft 365 Proven experience providing 3rd and 4th line support in enterprise environments ...

documentation and handovers Required Experience & Skills Proven experience in a 2nd/3rd Line role within an MSP Strong background supporting Windows Server and Microsoft 365 environments Experience with virtualisation technologies (VMware and/or Hyper-V) Solid understanding of networking and security, including firewalls and VPNs ...

persuasion, Structure and logic, Driven/dynamic. Excellent written and oral communication and presentation skills. Strong numerical skills. IT literate and proficient in Microsoft 365. Ability to use own initiative and work effectively in a team. Passion and drive to achieve results. Willingness to travel. Strong attention to detail. ...