Basingstoke, Hampshire, United Kingdom Hybrid / WFH Options
Nomios UK&I Limited
manner with relevant information, actions taken, and status changes Prioritise tickets based on severity and impact, ensuring that issues are escalated and resolved within SLA Collaborate with other teams to ensure that all tickets are handled effectively from creation to resolution Troubleshooting & Root Cause Analysis: Conduct initial diagnostics, network testing More ❯
to optimise performance. Deliver infrastructure projects within agreed timeframes and budgets . Work within a technical framework to meet customer requirements. Manage systems within SLA agreements , identifying and implementing service improvements. Take ownership of problem resolution , engaging with third parties where necessary. Stay up to date with new products, tools More ❯
to optimise performance. Deliver infrastructure projects within agreed timeframes and budgets . Work within a technical framework to meet customer requirements. Manage systems within SLA agreements , identifying and implementing service improvements. Take ownership of problem resolution , engaging with third parties where necessary. Stay up to date with new products, tools More ❯
project handover. Documentation Excellence: Ensure accurate updates of schematics, drawings, and workbooks, actively participating in review meetings. Stakeholder Communication: Quickly address customer inquiries, maintaining SLA compliance and keeping stakeholders informed. Field Collaboration: Visit client sites for advanced technical assistance alongside Field Service Engineers. Coverage and Repairs: Support the Helpdesk & Field More ❯
