Service Delivery Manager
- Location
- Basingstoke, England, United Kingdom
effective, high-quality service delivery through BAU, service transitions, service reviews, and service improvement. EDUCATION AND EXPERIENCE Essential Minimum 5+ years’ experience in Service Management, Service Delivery or a client-facing IT operations role. Good understanding of ITIL Service Management principles and frameworks. Demonstrated ability to manage SLAs … KPIs, and service governance in a complex environment. Strong stakeholder management and communication skills at all levels. Familiarity with MSP or outsourced service delivery environments. Desirable ITIL v4 Foundation certification (or equivalent). Commercial awareness, with experience working alongside account or commercial management functions. KEY JOB ELEMENTS ...