D365 Contact Center Ops Consultant
- Hiring Organisation
- Experis
- Location
- Bath, Somerset, UK
- Employment Type
- Full-time
engagement, Teams Telephony, Live Chat, and Voice to create seamless customer journeys? A leading organisation in the East Midlands is looking for an experienced D365 CE Functional Consultant to help shape the future of their contact centre operations and drive intelligent, real-time engagement across all channels. What … Lead end-to-end functional design and delivery of D365 CE Customer Service, including Customer Service Workspace and Omnichannel. Configure and deploy Live Chat, Voice, Email, and ACS (Azure Communication Services) to enhance customer interactions. Integrate and optimise Teams Telephony across the Dynamics 365 ecosystem. Partner ...