5 of 5 Permanent Service Delivery Jobs in Bath

an excellent opportunity for someone to develop their career in the financial services industry. Your Day with Equisoft: Resolve support tickets of varying complexity, maintaining the high quality of service provided by the Service Delivery department. Provide technical support and assistance to business end-users during the following support shifts: 0730 to 1600 0830 to … the needs and issues raised by customers before offering them the best possible solution. Problem diagnosis including managing escalation of complex issues to SMEs, development, and infrastructure teams Managing service communications and updates Service monitoring and error log management Creating and updating application documentation/knowledge base articles Assisting with the formal testing of new client configurations Requirements … Technical Numerate or analytical degree Excellent telephone manners, customer service skills, active listening skills, verbal, and written communication skills. Good general IT skills Accurate usage of grammar and meticulous attention to detail Excellent verbal and written communications skills Soft Skills Analytical and problem-solving skills Ability to pick up and understand technical & business concepts Willingness to learn Strong sense More ❯

multiple EUC platforms like, Mobility, VDI, S/W Distribution, Citrix & Asset Management Responsibilities: Responsible for providing End User Computing Infrastructure Support to the customers as a part of Service Delivery. Provide 2nd line technical support experience in a service desk environment. Act upon instruction from the internal ticketing system, such as delivering project tasks, implementing requests for More ❯

We're on the lookout for a Service Delivery Manager to join our Service Delivery team! As a Service Delivery Manager, you'll be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow ITIL best … practices. You'll have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle. … You will be: Driving ongoing service improvements through our Continual Service Improvement Program. Monitoring service performance and take proactive action to ensure success. Building strong customer relationships and understand their business needs. Collaborating with the Customer Engagement Team to reduce churn and grow accounts. Advocating for ITIL best practices within the organization. You will need: At least More ❯

IT Service Manager – Permanent, Hinkley Point, Somerset (Hybrid) Salary £72k plus car allowance, 10% bonus plus benefits We have an excellent opportunity for an IT Service Manager to work with a forward-thinking MSP based in Somerset. The IT Service Manager will be at the forefront of ensuring the company’s services are compliant, cost-effective, and … aligned with business needs. The IT Service Manager’s role will be to lead IT service delivery and system administration teams, driving safe and efficient operations. They will have significant demonstrable experience shaping and delivering several IT projects within a multi-divisional business. Role responsibilities: Collaborate closely with managers across the business and partners to meet business … priorities, conduct regular service reviews, and implement improvement actions Managing and maintaining the service support for the project requirements relating to partner specific services Management and intelligent oversight for all infrastructure and applications provided, ensuring regulatory compliance Work proactively with suppliers to address any service gaps, ensuring effective delivery Actively maintain Service Level Agreements to More ❯

Overview The IT department supports over 900 internal users and manages approximately 1000 devices, ensuring effective and efficient systems and services. The team aims to continually improve operations and service delivery. Key Responsibilities Under supervision, perform development, scripting, and configuration to update and improve the NetSuite instance, adhering to budgets and deadlines. Develop new sales and booking functionalities to More ❯