3 of 3 DemandTrendPermanent User Experience Jobs in Bath

social support channels Set up internal views, queues, and escalation paths Define permissions and business rules for the support platform 2. Knowledge Base & Self-Service Content Write and maintain user-facing documentation and FAQs Build structured knowledge libraries for both human agents and AI agents Create guided support flows for agents to follow Work with product, ops, and marketing … queries Define support tone, response quality standards, and escalation flows Monitor and respond to inbound queries from alternative sources (e.g. social media) Flag recurring issues and themes for Product, UX, and Sales teams 4. Customer Data & Tool Integration Integrate Zendesk with CRM (e.g. HubSpot) to surface contextual customer data Ensure agents can access customer type, plan, and product usage history … user segment 5. Measurement & Quality Track KPIs such as First Response Time, CSAT, ticket deflection, resolution time Set up reporting dashboards and regular insight sharing with Product/UX Support quality reviews of ticket handling tone and effectiveness 6. Team Support & Scaling Support the hiring, onboarding, and day-to-day coordination of initial support agents (1st and 2nd line More ❯

Senior Design Manager mentoring and guiding the team. Day to day you’ll recommend creative routes across digital and print (though likely more of the former), balancing considerations in user experience, marketing goals and brand consistency. There’s a strong collaborative element here – you’ll work closely with account teams and clients, actively managing expectations while maintaining quality … tech, help refine processes, and confidently present concepts to stakeholders. You’ll take responsibility for your own work and support the team in delivering great results for clients. What experience you’ll need to apply Proven experience in a creative or in-house studio environment. Highly skilled across Adobe Creative Cloud Suite and the latest design tools. Strong … projects from concept to delivery , managing time and priorities effectively. Collaborative, proactive, and confident working across multiple briefs. A great communicator, able to build relationships internally as with clients. Experience in video or motion desireable, as is the ability to think strategically on projects. What you’ll get in return for your experience You’ll join a people More ❯

Analyse product performance using analytics tools to inform decisions and refine direction. Balance longer-term roadmap features with ad hoc requests from editorial and commercial stakeholders. Advocate for strong UX, accessibility, site performance, and SEO in all product decisions. Stay informed on developments in digital media, content management, ad tech, and publishing platforms. Own and improve project management tooling and … processes (currently Jira). Key Skills & Experience Essential Experience in either product management, project management, or both - ideally … in a content-led B2C environment. Excellent organisational skills and the ability to manage multiple initiatives across teams. Strong understanding of digital publishing workflows and the intersection of editorial, UX, SEO, and monetisation. Confident facilitating standups, sprint ceremonies, and stakeholder discussions. Familiarity with web development concepts and working directly with engineers. Comfortable using data and analytics tools to support decision More ❯