3 of 3 Permanent Social Skills Jobs in Bathgate

role of ‘trusted advisor’ for assigned customers Ensure all identified sales opportunities are progressed as appropriate to a member of the Sales team Support sales colleagues in customer meetings Skills and experience Essential Understanding and experience of Service Management practices is required At least ITIL foundation certified Strong service attitude and aiming to build lasting customer relationships Be able … to identify and own the implementation of service improvement activities Experience of managing SLA’s and KPI’s Experience in problem management and change management Ability to demonstrate exceptional interpersonal skills and able to develop lasting working relationships with clients and colleagues Ability to analyse data and create reports Highly organised, able to plan ahead for short to long … term objectives Understanding and experience of operating in an ISO accredited environment Able to achieve Security Clearance to NPPV3 and SC Levels Desirable: Project management experience Negotiation skills and commercial awareness Experience of developing and maintaining a Service Catalogue and SLAs; Ability to understand and explain IT solutions and issues to a non-technical audience is critical Apply above More ❯

Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment. Business Change Support: Assist with IT aspects of site openings, closures, and office relocations. User Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations. Ticket Management : Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach. … required. Travel: Occasionally travel to other Gregory Group locations to support incidents or project delivery. Required Experience: IT Support Experience: Minimum of 2 years' experience in a similar role * Communication Skills: Confident in supporting users of varying technical ability. * Attention to Detail: High level of accuracy in builds and documentation. * Self-Management: Ability to manage workload and meet project More ❯

delivery. What you'll need to succeed To be successful in this highly visible role, you will have: Minimum 2 years' experience in a similar IT support role. Strong communication skills for supporting users with varying technical abilities. High attention to detail in system builds and documentation. Ability to manage workload and meet deadlines independently. Full UK driving licence More ❯