2 of 2 Permanent ITSM Jobs in Bedfordshire

designing and supporting enterprise application architectures across application, database, and infrastructure layers.Knowledge of platform configuration management, system integration, and environment management.Experience supporting enterprise IT service management frameworks (incident, problem, change).Familiarity with technical governance, change management processes, and architecture documentation.Experience working in Agile delivery environments.This is not an exhaustive list ...

Policies.CSM Playbooks: Design, configure, and update Process Automation Designer (PAD) workflows and customer-facing Playbooks. Workspace Configuration: Customize and support Configurable Workspaces for both ITSM agents and CSM customer service reps.Access & Security: Manage user roles, group memberships, and configure Access Control Lists (ACLs) to secure data.Platform Maintenance: Update and refine … customer-facing positionExperience with ServiceNow implementationsServiceNow certification(s): CSAPreferred Qualifications:Experience with USAF Cloud One or Platform 1ServiceNow certification(s): CAD, CIS-ITSM, and CIS-CSMIf you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. ...