IT Apprentice
- Hiring Organisation
- QA
- Location
- Luton, Bedfordshire, United Kingdom
- Employment Type
- Full-Time
- Salary
- £18,000 - £20,000 per annum
Directory, Windows Server, Microsoft 365 (support, admin and migration), AWS, Virtualisation Hyper V/VMware Complete customer change requests in line with agreed change management process and SLA’s Progress and action all assigned tickets and ensure actions are fully documented in PSA tool Escalate tickets where necessary …/3rd Line support Update and create Knowledge Management documentation Required skills: ITIL knowledge Understanding of hardware, software, network and infrastructure technologies Office 365 support and administration Microsoft Windows 10/11 support and administration Proven experience in a customer facing 1st/2nd line position, preferably ...