Service Desk Manager
- Hiring Organisation
- Nextech Group Limited
- Location
- Bedford, Bedfordshire, South East, United Kingdom
- Employment Type
- Permanent
- Salary
- £45,000
desk operation, based onsite in Bedford with regular travel to our London office. This role is primarily operational, focused on the day-to-day management, performance and delivery of IT support services across 1st-3rd line. You will be responsible for leading a team of 15 engineers, ensuring … service excellence, strong SLA performance and a consistently high standard of customer support. Reporting directly to the Head of Operations, you will work closely with our Customer Success Managers and internal technical teams to align service delivery with customer expectations and business objectives. Key Responsibilities Full ownership of daily ...