Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous improvement initiatives across infrastructure, systems, and network services. Develop and maintain proactivemonitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
the ISOC for Tier 1, Tier 2 and Tier 3 support functions Resolution of full range of technical support issues. Effectively communicate with customers, and within the company. Provide proactivemonitoring and management of services to all customers. Be able to work without continuous supervision and be trusted to provide professional support services to Intercitys customers To be More ❯
response to cyber security events and incidents. Other tasks involve BAU security tasks, supporting cyber security projects and assisting with regulatory compliance. Daily tasks will involve the following: * Endpoint monitoring and analysis. * Incident readiness and handling as part of the Computer Security Incident Response (CSIRT) team. * Monitor and administer Security Information and Event Management (SIEM). * Malware analysis and … notifications. * Advise incident responders & other teams on threat. * Triage security events and incidents apply containment and mitigation/remediation strategies. * Generate reports and document security incidents/events. * Proactively monitoring the performance of systems, and make regular routine inspections of installed equipment and take corrective avoidance actions to prevent wider problems. * Act as the point of escalation for the More ❯