1 to 2 of 2 Permanent SLA Jobs in Bedfordshire

with the customer wholesale team to organise and control orders for bookings customers, managing the planning and execution of orders to meet the agreed SLA’s, ensuring the operation are fully briefed on the priorities and requirements for each customer 13. Responsible for maintaining the process flows and SOP’s … stock file integrity across the operation and contracts ensuring that any exposure to EBITDA is captured and escalated accordingly 19. Ensure that the outbound SLA, for all types of customer, is achieved by delivering prioritised work to the operational team with sufficient notice to dispatch to the required dates 20. … to mitigate exposure Management of inbound deliveries through the bookings process, ensuring an effective spread of work to support the delivery of the inbound SLA Ensure the daily workload of the outbound operation is produced in the appropriate priority to enable to completion of all orders within SLA, including the more »

email, phone & a helpdesk support ticketing system is crucial. Key skills needed include: Client Management Customer Support 1st Line Bespoke Software Support Problem Management SLA Management Ticket Management Customer satisfaction Bespoke Software Support Agile (ideally) This role will suit candidates looking for a real challenge and who want to be … interaction skills. Career progression is on offer in abundance therefore entrepreneurial drive and ambition is essential. Key Skills for this role include: Software Support, SLA Management, and Application Support. As part of the role, you will be rewarded with the following: An attractive starting salary! A chance to learn new more »