7 of 7 Permanent Service Delivery Jobs in Bedfordshire

natural leader with a passion for operational excellence and team development? We’re looking for four Operations Team Leaders to guide our 24/7 Operations Analysts, ensuring seamless service delivery with a strong focus on IBMi systems. This is a new role where you’ll be the driving force behind shift performance, service quality, and continuous … improvement. At Service Express, our Operations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly, our teams are supported, and our customers receive exceptional support. If you have proven leadership experience in a technical environment—especially with iSeries or Intel platforms—you’ll thrive here. We offer … continuous growth and capability development Oversee daily operations, ensuring efficient incident resolution and proactive monitoring Act as the go-to escalation point for complex technical and operational issues Maintain service excellence by meeting SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads More ❯

services. This role ensures that clinical practices supported by digital technology meet professional standards. The role is to promote changes in the profession by utilising digital technology to enhance service delivery, improve service users' experiences, and ensure quality and safety. This role requires a forward-thinking approach to identify and implement digital enablers that support timely service … of staff Encourage good communication between areas and the Digital Teams to ensure timely reporting and support Act as a resource to staff in using digital solutions ensuring safe delivery of care to our service users Offer expertise to Training Teams to support education on Maternity Digital Systems meet the needs of staff Influence and collaborate with colleagues … solutions that enhance maternity care Provide support to staff when the systems are not performing in a way that is expected to resolve issues in collaboration with the IT Service Desk and external suppliers Investigate incidents when affecting a Digital System Be a key member of the team in Digital projects and follow the complete life cycle from identifying More ❯

Here is an insight to Money and Pension Service: At the heart of the Money and Pensions Service are our values – caring, connecting and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking … people we assist. In this role you will be responsible for the following; Effective collaboration with cross functional teams to design new journeys to satisfy the strategic priorities. Ensure delivery plans are appropriate, considering impact on service delivery, front-line MaPS colleagues and customer experience. Deliver enhanced customer experience, uplift seen in customer experience and satisfaction as … measured by the increase in agreed KPI’s. Promote simplification of propositions, processes, as a Product expert throughout the delivery of new journeys or services Drive the “build once use many times” approach to deliveries, working with design systems and component teams, ensuring consideration is given to how new journeys will work as part of the overall service More ❯

fantastic clients, and an excellent working environment. Committed to delivering high-touch IT support to the property sector, specifically skyscrapers , our aim is to provide the highest levels of service coupled with a great working environment. Overview of the position: The Business Development Coordinator, is a pivotal role within our dynamic team, This individual will champion our core values … of flexibility, quality, knowledge, and teamwork, orchestrating our 24/7/365 service delivery Job Description We are looking for a highly motivated Business Development Coordinator to join our Sales team. In this role, you will be responsible for supporting the sales team with day-to-day sales administration and customer service duties. Your main responsibilities … sales staff, and scheduling appointments. Keeping our CRM ( Halo ) up-to-date, ensuring all opportunities are logged and up-to-date. Co-ordinating and improving the Sales Process, including delivery, working closely with finance and procurement and our operations team. Driving marketing incentives, promoting new products/services to prospects, and producing monthly reporting on Sales function to the More ❯

technical escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. Youll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. Key Responsibilities as a Cloud & Managed IT Tier 3 Engineer: Technical Leadership & Escalation Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent … fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous improvement initiatives … across infrastructure, systems, and network services. Develop and maintain proactive monitoring and automated remediation strategies. Service Management & Governance Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. Own post-incident reviews and ensure actionable recommendations are implemented. Lead service transition activities, ensuring documentation, training, and handovers are complete and effective. Project Delivery & Technical Strategy Serve More ❯

escalations, optimizing platforms, and advancing automation to deliver exceptional customer outcomes. You'll work on cutting-edge cloud technologies, contribute to process improvements, and be instrumental in enhancing our service delivery. Key Responsibilities - Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. - Act as a subject matter expert across Azure, M365, Exchange … Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable, secure, and resilient … implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange management - Strong understanding More ❯

have deep experience in safeguarding complex architectures and managing cyber risks across cloud and hybrid environments? If so, we have a pivotal opportunity for you. The Money and Pensions Service (MaPS), supporting the delivery of the Pensions Dashboard Programme (PDP), is looking for a Cyber Security Lead to join our team. This is a critical leadership role, overseeing … to the Head of Information Security and will play a pivotal role in safeguarding the integrity and resilience of the Pensions Dashboard Programme (PDP) within the Money and Pensions Service (MaPS). Key accountabilities Responsibilities Working in close partnership with third-party security and service providers to ensure systems and networks are proactively monitored, security events are accurately … and continuous improvement of security systems and tooling, ensuring alignment with national cyber standards and best practices (e.g. NCSC, ISO 27001, NIST). Collaborating with architects, risk owners, and delivery teams to embed secure design principles and ensure the security operations centre (SOC) is equipped to handle emerging threats effectively. Lead security assurance activities including penetration tests, technical risk More ❯