2 of 2 Permanent User Experience Jobs in Bedfordshire

manage and support our Microsoft 365 environment across three tenants, covering approximately 25 users. This is a hands-on role that combines systems administration, user support, security, and infrastructure improvement. This is a senior level role, incumbent is expected to Improve the environment and lead new initiatives, primarily … employees, ensuring smooth IT transitions. Monitor and respond to security threats using Microsoft Defender and Intune; manage malware and attack mitigation. Provide first-line user support and manage the internal IT helpdesk, including reporting and ticket resolution. Maintain and optimise internet and Wi-Fi infrastructure, including Quality of Service ...

user-friendly identity experiences Enhance the “My Account” area with a focus on usability, trust, and flexibility for personalisation and loyalty Champion UX and accessibility best practices to create inclusive, frictionless experiences Collaborate with security, legal, customer service, and analytics teams Use data, insights, and experimentation to drive decision … real customer problems Experience owning digital identity products in a B2C environment Proven track record improving self-service account journeys Deep understanding of UX and accessibility principles Strong knowledge of IAM systems (including encryption, threat detection, and account lifecycle management) Experience with authentication protocols such as OAuth, OpenID ...