Ability to work well within a team, supporting other team members. • Willingness to learn and gain relevant accreditations. Experience supporting: • Microsoft 365 Administration and Troubleshooting • Desktop Operating systems inc Windows 10/11 • Office Applications More ❯
Full UK Drivers Licence and access to own car Experience in hardware repair or troubleshooting is a bonus Confident communication skills and a team-oriented mindset Familiarity with MicrosoftWindows and Office A customer-first approach with strong interpersonal skills Self-motivation and a proactive attitude Your Training with Baltic This apprenticeship is more than just a qualification - it More ❯
Monitoring and Management. Skills and Qualifications Knowledge of backup and recovery technologies. Knowledge of NetBackup (All versions up to 10.2) NetApp, Dell EMC Storage Knowledge. Basic knowledge of MicrosoftWindows, Redhat Linux, Solaris, VMS technologies including best practices (not essential). Ability to learn and adapt to new frameworks/technologies and quickly integrate with them for automation service More ❯
Security Engineer . Key Responsibilities 1st/2nd Line Technical Support Provide first and second-line support to internal users across multiple offices and remote locations. Troubleshoot issues across Windows desktop and server environments, Microsoft 365, Azure AD, and common business applications. Resolve incidents via phone, email, remote tools, and in-person support. Manage and escalate tickets effectively within … SLAs. Systems & Platform Support Administer and maintain core internal IT systems, including: Microsoft 365 (Exchange, SharePoint, Teams) Azure AD/Active Directory Endpoint management tools (Intune/Autopilot) Windows Server services (DNS, DHCP, Group Policy) Support internal networking infrastructure (switches, firewalls, Wi-Fi) at a basic troubleshooting level. Operational Duties Build and configure laptops, desktops, and mobile devices. Maintain … projects under guidance from senior engineers. Skills & Experience Essential Experience in a 1st or 2nd line support role (MSP experience advantageous but not required). Strong technical understanding of: Windows 10/11 Microsoft 365 administration Active Directory/Azure AD Basic networking (TCP/IP, DNS, DHCP, VPN) Comfortable with remote support tools and ITSM/ticketing systems. More ❯
