Strategic Design Lead
- Location
- Luton, England, United Kingdom
initiatives and projects with all employees and the wider airport community. Tools and craft: Figma Miro Service Blueprinting Journey Mapping User Research Workshop facilitation Systems Thinking Prototyping Knowledge, skills, and experience required Demonstrable experience in service design working on complex service challenges. Experience in product or service management … senior stakeholders and frontline teams alike Strong research skills — you're comfortable recruiting, facilitating, and synthesising across a range of qualitative methods. An expert workshop designer and facilitator: you can hold a room, navigate tension and bring groups to clarity. Fluency in core service design artefacts — journey maps, blueprints ...