Service Desk Analyst
- Hiring Organisation
- Reed
- Location
- Belfast, County Antrim, Northern Ireland, United Kingdom
- Employment Type
- Full-Time
- Salary
- £28,000 - £30,000 per annum, Inc benefits
work closely with the Service Desk and wider IT team to ensure the successful delivery of IT services across the group. Key Responsibilities Active Directory administration. Recording and Triage of IT incidents & Requests within Service Now. Resolution of Incidents & Requests from initial reporting to successful remediation. … Essential Criteria At least 2 years’ experience supporting Windows OS and related technologies. Previous experience of working in a Structured Service Desk environment. Microsoft Active Directory. Proven track record in resolving IT issues within SLA deadlines. Office 365 & Azure AD Administration. Some experience of problem analysis and incident ...