16 of 16 Permanent Customer Service Jobs in Belfast

help relocate the right Candidate to Belfast, Northern Ireland as this is an office Based Role - So relocation is required. `Role & Responsibilities: Providing customer support via telephone, e-mail and other methods in Welsh and English. Ensuring a high level of customer service to our candidates … clients Resolving customer queries on a first call resolution basis. Where first call resolution isn’t possible, ensuring that you follow relevant escalation procedures. Following your assigned daily schedules and tasks. Taking part in in motivational activities. Using and implementing feedback given during monitoring and coaching sessions. Ensuring data ...

self starter with a proactive approach to learning. This role would be ideal for someone with a solid foundation of IT Support experience and customer service skills. Key Responsibilities Resolve applications support tickets to the business, including investigation and resolution of system issues Manage system administration tasks including … update helpdesk records and process documentation knowledge bases Assist in the development of training materials and deliver end-user training where required Criteria Service Desk/IT Support experience Application support exposure such as SAP or ERP would be great to have but not essential Strong communication and customer ...

broking functions, ensuring that incidents, problems, requests, and project work are executed efficiently and to a high standard. The role requires strong leadership, excellent customer focus, and ownership of local service delivery. The Site Lead also acts as deputy to the regional End User Services leadership, contributing … region. Role Responsibilities Provide day-to-day leadership and operational oversight for End User Services in Belfast, ensuring a consistently high standard of service for both broking and non-broking populations. Ensure all end-user facing IT services are stable, secure, and fit for purpose, enabling employees to perform ...

Join our French Customer Advisor team. As a customer advisor specialist, your daily responsibilities will include: ● Provide first-contact resolutions to customer queries ● Offer specialized customer support through written and phone communication ● Build a meaningful relationship, answering customers' questions in a courteous, friendly, and professional manner … Meet and exceed our customer service quality goals, compliance regulations, and productivity targets ● Create an amazing customer experience that people value and we are proud of ● Be responsible to follow the direction of the management and provide feedback ● Deal with English & French Speaking Calls. To succeed ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Service Desk Analyst Location: Belfast Duration: Permanent, Full Time Salary: £30k per annum REED Technology are delighted to represent an excellent retail organisation who due to growth are seeking to add an additional service desk team member to their team. This busy and diverse IT department is looking … Service Desk Analyst who will be responsible for Desktop support in a busy Service Desk supporting approx. 1000 staff across 20 locations. My client is seeking a motivated and ambitious individual, who understands the importance of providing high level of Customer Service Support. The role will ...

directed by the Line Manager. The successful candidate will be responsible for a wide range of technical tasks, from design and implementation to customer support and training. Responsibilities: Design, implement, configure, and support company ICT Infrastructure & Applications. Provide customer-facing ICT solutions design and sales support. Manage technical … accommodation for site visits in accordance with company procedures. Complete documentation and reporting for the installation, configuration, and commissioning of solutions. Ensure complete customer satisfaction in all aspects of work carried out. Participate in a 24-hour call-out rota and provide office-based technical support as required. Skills ...

directed by the Line Manager. The successful candidate will be responsible for a wide range of technical tasks, from design and implementation to customer support and training. Responsibilities: Design, implement, configure, and support company ICT Infrastructure & Applications. Provide customer-facing ICT solutions design and sales support. Manage technical … accommodation for site visits in accordance with company procedures. Complete documentation and reporting for the installation, configuration, and commissioning of solutions. Ensure complete customer satisfaction in all aspects of work carried out. Participate in a 24-hour call-out rota and provide office-based technical support as required. Skills ...

individuals with experience in either, or both, of the following areas: Technical Application Support - supporting Microsoft Power Platform solutions and business applications 1st Line Service Desk Support - managing incidents, troubleshooting issues, and delivering excellent customer support You'll work across a range of client projects within public sector … regulated environments, supporting critical systems and collaborating closely with technical delivery teams. This is an excellent opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced technology environment with genuine progression opportunities. Key Responsibilities Service Desk & User Support Act as the first point ...

network infrastructure; through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices. The Network Operations Engineer III will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes … support issues Ability to support network faults, to conclusion in a multi vendor, multi-appliance infrastructure Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting ...

network infrastructure; through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices. The Network Operations Engineer III will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes … support issues Ability to support network faults, to conclusion in a multi vendor, multi-appliance infrastructure Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting ...

network infrastructure; through monitoring, troubleshooting and change implementation using Industry Standard, Best Practices. The Network Operations Engineer III will ensure the ongoing operation of service to end users & customers by ensuring that service is operated within agreed service levels, and in alignment to agreed policies, processes … support issues Ability to support network faults, to conclusion in a multi vendor, multi-appliance infrastructure Work closely with other IT teams, vendors, and service providers to resolve incidents and service requests Day-to-day Technical Operations activities (including, but not limited to network and firewall troubleshooting, scripting ...

providing day-to-day technical support and troubleshooting for end-user computing devices, applications, and services. This role focuses on resolving incidents, addressing service requests, and ensuring seamless IT experience for end users across the organization. Key responsibilities: Provide hands-on support for desktops, laptops, mobile devices (smart phones … Telephony devices). · Troubleshoot issues related to operating systems (Windows 10/11), standard applications (MS Office, collaboration tools), and network connectivity. Manage incidents, service requests, and escalations through ITSM tools within agreed SLAs. · Support end users with hardware/software installations, configurations, and upgrades. Ensure compliance with security ...

order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued support to our growing and established customer base within Belfast and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your salary … blog via the link here ! What will you be doing? Ensure Microlise product portfolio is full integrated into our customers assets Timely visits to customer sites to undertake the installation, servicing and continued support of our product suite Completing survey visits and identifying suitable solutions Completing QA (quality assurance ...

construction, and manufacturing. This is a newly shaped senior role sitting at the heart of their Belfast-based Client Delivery team, bridging implementation and customer success. You will own client engagements end to end, from signed contract through build and delivery, before transitioning accounts into ongoing support. Working across … data questions, and building or shaping the resulting data models Strong understanding of scope management and the ability to balance delivery deadlines with excellent customer service across multiple concurrent projects Demonstrable experience working with external enterprise stakeholders, including those resistant to change or wary of automation The ability ...

Located: onsite in NewtownAbbey, County Antrim Salary: £30,000 – £32,854 (+ £4,800 Shift Allowance/annum) We are seeking a skilled and customer-focused IT/Network Engineer to join our dynamic 24/7 Operations Centre team in Belfast. You will be part of a shift … based team supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base. This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer service. Shift ...