solutions like Elk or Splunk and SQL to create data driven decision tools and dashboards Drive productivity recommending improvements remediation and operational excellence using ITIL methodologies to identify opportunities for improvement Work closely with the multiple teams to ensure robustness scalability and global applicability of solutions Work with project teams more »
Belfast, Northern Ireland, United Kingdom Hybrid / WFH Options
Realtime Recruitment
Juniper, etc.). Experience with firewall setup, configuration, and support . A security-minded approach and commitment to best practices. Understanding of ISO and ITIL standards is a plus. Certifications (Cisco, Juniper, Palo Alto, Aruba, etc.) are desirable but not essential. If this sounds interesting then please apply via the more »
Belfast Metropolitan Area, United Kingdom Hybrid / WFH Options
Hayward Hawk
and client satisfaction. Required Skills and Experience Proven experience as a Service Desk Analyst or similar role in an enterprise environment. Strong understanding of ITIL principles and IT Service Management best practices. Proficiency in using ITSM tools (e.g., ServiceNow, Jira Service Desk, BMC Remedy). Excellent troubleshooting skills and the … skills. Knowledge of cyber security principles and practices is a plus. Ability to work independently and as part of a team. Relevant certifications (e.g., ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are highly desirable. What We Offer Competitive salary and benefits package. Opportunities for professional growth and development. more »
preference. Client facing experience. D365 CS experience. Experience working in a managed services environment. Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. more »
Belfast, County Antrim, Northern Ireland, United Kingdom Hybrid / WFH Options
Inspire People
have responsibility for implementing an already advanced Technical Services Improvement Plan, but also for assessing those plans and evolving them where appropriate, using either ITIL aligned processes or similar best practice methodologies. It will involve ensuring accurate documentation, managing stakeholders who want different, sometimes conflicting outcomes from the same process … and Experience: It is essential that you have: * Experience creating and implementing Service Design and Improvement programmes * Extensive experience in designing and implementing either ITIL aligned processes or in best practice methodologies * Managing a wide variety of stakeholders with conflicting priorities It is desirable that you have: * Experience with implementing … Configuration Management Databases in a major tool, e,g. ServiceNow * ITIL Foundation, or better, Qualified How to apply As part of the application process you will be asked to upload a CV which outlines your experience, skills and fit for the role. Inspire People will assess your application against the more »