Manager, Technical Services Frontline
- Hiring Organisation
- Intersystems
- Location
- Belfast, UK
- Employment Type
- Full-time
refine processes that improve efficiency, consistency, and the overall end-user experience, fostering a customer-first culture within the teamProject Management for TechnologyInitiativesCoordinate project planning, stakeholder communication, and resource allocation between Tier 1 and Tier 2 teamsDevelop rollout strategies, training materials, and user adoption plans for new technologies … interpersonal and communication abilities, with the skill to inspire and motivateStrategic thinker who can balance immediate operational needs with long-term team growthProficient in project management principles and service delivery best practicesCustomer-focused mindset with a commitment to service excellenceDesirable - Knowledge of prompt engineering, generative AI tools, and automation ...