2 of 2 DemandTrendPermanent Remedy ITSM Jobs in Belfast

managing high-priority incidents in a shared service or multi-client IT environment. Strong understanding of ITIL principles and frameworks. Familiarity with IT service management tools such as Remedy or equivalent platforms. Excellent communication, coordination and stakeholder management skills. Ability to perform effectively under pressure in high-stakes situations. Desirable Attributes: Proactive mindset with a commitment to continuous More ❯

/high priority incidents in a shared service or multi-client setting Strong understanding of ITIL and incident management principles Familiar with tools like Remedy or similar ITSM platforms Comfortable working in a shift-based rota, including early (7:30am) and late starts (11am), plus some on-call where needed Excellent communication and coordination skills Calm and More ❯