3 of 3 Permanent SLA Jobs in Belfast

enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support. Experience working with third-party suppliers and managing escalations. Familiarity with ITIL service environments and SLA adherence. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. Eligible for Security Clearance. Foster respectful, collaborative relationships. Communicate openly and contribute to More ❯

being raised by our customer. You will be working on a busy and active service desk, answering phone calls, webchats, and other forms of digital contacts, keeping to agreed SLA's and KPI's. This a shift based role (12 hours Shifts with a pattern of 3 days 8am to 8pm , 3 days off, 3 nights 8pm to 8am More ❯

eg, energy). Proven experience with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity with third-party risk platforms More ❯