16 of 16 Permanent Service Management Jobs in Belfast

learn innovative technologies. This is a full-time permanent role which may be home based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates based in similiar timezones will also be considered. The successful candidate will also need the ability to work both on … a customer site and as part of a remote team. Your Responsibilities: Strong knowledge of JDE areas such as Finance, Manufacturing, Distribution, Service Management, Project Management, is desirable Apply experience with the latest JD Edwards functionality in the areas of Citizen Developer (UDOs), Orchestrations, etc Take complete … with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions to our customers Demonstrate More ❯

during which they will be required to work on high priority incidents and other planned activities. L3 support for any BAU task (incidents/service requests/changes) ensuring SLAs are met. Assisting in resolving high priority or major, and escalated incidents, reducing service outage time for the … configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation … Internal and external projects support Ability to work on several customers with different implementations of supported technologies. Participation in Service Acceptance duties ensuring solutions are supportable by team. Attend customer sites or data centres to complete project and maintenance work if required. Participation in the teams out of hours More ❯

Job Description Service Delivery Manager Position Description Put yourself at the centre of the digital revolution, working alongside highly talented individuals to deliver complex projects that matter. Our Service Delivery Managers are trusted to work closely with a wide range of clients on exciting projects with real-world … career wherever you want it to go. This role is based in Northern Ireland. Your future duties and responsibilities Successfully delivering one or more service contracts, ensuring that SLAs are met consistently. Establishing or maintaining and improving an existing service delivery plan, including budgeting and resourcing. Reporting in … more than one supply channel (e.g., internal, client, 3rd party suppliers and partners). Leading and managing team members, including both dedicated and shared-service resources. Managing the client relationship. Contributing to securing additional business. Planning, scheduling, monitoring and reporting against service delivery and financial objectives. Required qualifications More ❯

You will be a strategic leader with a deep understanding of the FinTech or RegTech space, known for building high-performing teams, delivering exceptional service outcomes, and fostering a culture of accountability and excellence. You will be responsible for leading a global Support team of 25 staff, with hubs … employee satisfaction, loyalty, and retention. This role will oversee the design, delivery, and scaling of Customer Support across all regions, ensuring consistent, high-quality service and continuous improvement in support processes. This position requires a visionary leader with a deep understanding of customer service operations, technology enablement, and … Promote a culture of excellence, resilience, and customer obsession across the support function. Drive transformation initiatives to scale support operations and enhance customer experience. Service Excellence & Operations Deliver a high-performance, always-on 24/7 support model across all geographies and enterprise accounts. Establish and enforce customer support More ❯

Date: ASAP Location: Remote Clearance Required: Active SC Front End: Docker REACT/Typescript GDS Design Kit Node.JS StoryBook Job Description (if details available) Management and resolution of tickets relating to incident, change, service request and problem processes in accordance with DDaT operating models Release management including … building the deployment packages ready for release into production environment. Identify, agree, and implement ideas for Continuous Service Improvement across the service management processes and technology. Interface with other support services, raising and responding to requests and undertaking shared technical investigations as required to resolve incidents. Be … proactive about investigating issues in seeking additional knowledge from subject matter experts. Able to work and take ownership of a legacy service, with a legacy deployment model. Development and Engineering: Develop and maintain the existing service. Complete changes within a legacy environment, while taking ownership of the domain to More ❯

work, internal support will be provided to help you succeed. Verticals they cover: Multi Channel Retail and eCommerce Warehousing Manufacturing & Life Sciences Supply Chain Management Wholesale Distribution Field Service Management What you will need: 3+ years of development experience with Microsoft Dynamics NAV/Business Central. Proficient More ❯

reports and produce communications, e-blasts and other forms of communication that may be both internal and client facing, to include leadership and executive management Draft root cause analysis reports and recommendations after cybersecurity incidents Identify risk areas that will require vulnerability prevention Stay current with Security technologies and … administration, configuration, and optimization experience with platforms such as Alien Vault, IBM QRadar, ArcSight or LogRhythm Threat hunting experience Malware reverse engineering and outbreak management experience Experience participating in and acting as an escalation point for complex network threat investigations Linux command line experience Experience and knowledge of public … written communication skills Knowledge of IP networking and network security including Intrusion Detection Familiarity with common network vulnerability/penetration testing tools Familiarity with service management software such as ServiceNow Familiarity with data visualization platforms such as Domo Some experience with system hardening guidance and tools Experience on More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

you will do for us: Assist enterprise clients and partners with Dr Migrate deployments and usage Triage, manage, and resolve customer issues using JIRA Service Management Debug and resolve complex technical problems using PowerShell and/or Bash Collaborate with the development team on bug identification and resolution … of networking fundamentals (routing, subnets, etc.) Familiarity with APIs and integrating automation tools Strong experience with GitHub, including CI/CD pipelines and code management Power BI administration knowledge (workspaces, permissions) is desirable VMware and on-prem infrastructure experience is a strong plus Technical leadership- the ability to mentor … train and lead junior engineers. Excellent communication, problem-solving and customer service skills What's in it for you? Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus Be part of a company More ❯

Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN Preferred Competencies & Experience An extensive experience … and recent proven track record of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and More ❯

is UK based and requires relevant ERP implementation experience within the Billing domain. *UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. … modules in the project and interact with other team members (Functional Solution Architect, Developers, Testers...) also collaborate closely with the Project Manage r and Service Delivery Consultants participate in the project progress meetings and proactively i dentify risk areas apply your expertise to deliver high quality consulting services to More ❯

AngularJS is a prerequisite, as is hands on experience of wider offerings including CSM, ITOM, SPM, and HRSD. Working within an industry leading IT Service Management consultancy you will be involved in a range of ServiceNow implementation projects, both working as part of a team and, when-required More ❯

WorkPal is a cloud-based field service management software allowing both online and offline working, designed to bring field service operations into the digital era. We have over 13 year's experience under our belt and having achieved multiple industry awards, together with our recently announced investment More ❯

and expert support for intelligent automation and low-code software solutions. Responsibilities Respond to events detected by remote monitoring and incidents reported to the service desk by customers. Minimise the impact of incidents by accurately diagnosing faults and provide resolutions to problems within the stated SLA. Carry out technical … captures, monitoring, and real-time event views as required. Engage with other resolver groups as required to find solutions, whilst retaining problem ownership. Fulfil service requests to administer system changes and further configurations. Respond to requests for technical information on product features, configuration and operation. Fulfil deployment of software … business hours. Log and maintain a full record of all activities on the progression and resolution of customer faults and planned changes in the service management system in accordance with the local work instructions. Review and update case assignments and priorities in collaboration with colleagues. Requirements Data Manipulation More ❯

secure environment. Key Responsibilities Provide operational and administrative support for network environments across UK-based data centres and local sites. Respond to incidents and service requests within an ITIL framework. Support and manage escalations, major incidents (P1), and ticket analysis. Collaborate with internal teams across Cyber Security, Applications, and … Infrastructure. Execute and document changes following strict change control procedures. Maintain and improve asset and configuration management records (CMDB). Develop and maintain standard operating procedures (SOPs). Identify and implement automation opportunities across processes. Required Skills & Experience Active SC Clearance (must be current – expired/lapsed not eligible … and verbal). Willingness to participate in on-call support rotation (including P1 response). Desirable Skills Strong understanding of data centre architecture and service management. Experience with packet analysis and VPN/WAF/firewall solutions. Ability to troubleshoot and resolve technical issues quickly and effectively. Focus on More ❯

OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an EDM Engagement Manager in Kainos, you'll fully manage the successful implementation of Employee Document Management application for Workday. You'll be closely working with customer business teams and internal delivery teams to drive the scope, definition and delivery of … projects, which will typically be either one large, complex project or multiple smaller projects. This will include project planning, resourcing, milestone t racking, commercial management and customer satisfaction. SCOPE OF RESPONSIBILITIES: Commercially managing the implementation of EDM Product for Workday programmes from pre-sales through implementation to hand over … to AMS (Application Management Services). Acting as the key client interface between functional and technical teams and the client. Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership . Managing all aspects of project delivery including More ❯