6 of 6 Permanent Service Management Jobs in Belfast

Job Description Service Delivery Manager Position Description Put yourself at the centre of the digital revolution, working alongside highly talented individuals to deliver complex projects that matter. Our Service Delivery Managers are trusted to work closely with a wide range of clients on exciting projects with real-world … career wherever you want it to go. This role is based in Northern Ireland. Your future duties and responsibilities Successfully delivering one or more service contracts, ensuring that SLAs are met consistently. Establishing or maintaining and improving an existing service delivery plan, including budgeting and resourcing. Reporting in … more than one supply channel (e.g., internal, client, 3rd party suppliers and partners). Leading and managing team members, including both dedicated and shared-service resources. Managing the client relationship. Contributing to securing additional business. Planning, scheduling, monitoring and reporting against service delivery and financial objectives. Required qualifications More ❯

You will be a strategic leader with a deep understanding of the FinTech or RegTech space, known for building high-performing teams, delivering exceptional service outcomes, and fostering a culture of accountability and excellence. You will be responsible for leading a global Support team of 25 staff, with hubs … employee satisfaction, loyalty, and retention. This role will oversee the design, delivery, and scaling of Customer Support across all regions, ensuring consistent, high-quality service and continuous improvement in support processes. This position requires a visionary leader with a deep understanding of customer service operations, technology enablement, and … Promote a culture of excellence, resilience, and customer obsession across the support function. Drive transformation initiatives to scale support operations and enhance customer experience. Service Excellence & Operations Deliver a high-performance, always-on 24/7 support model across all geographies and enterprise accounts. Establish and enforce customer support More ❯

reports and produce communications, e-blasts and other forms of communication that may be both internal and client facing, to include leadership and executive management Draft root cause analysis reports and recommendations after cybersecurity incidents Identify risk areas that will require vulnerability prevention Stay current with Security technologies and … administration, configuration, and optimization experience with platforms such as Alien Vault, IBM QRadar, ArcSight or LogRhythm Threat hunting experience Malware reverse engineering and outbreak management experience Experience participating in and acting as an escalation point for complex network threat investigations Linux command line experience Experience and knowledge of public … written communication skills Knowledge of IP networking and network security including Intrusion Detection Familiarity with common network vulnerability/penetration testing tools Familiarity with service management software such as ServiceNow Familiarity with data visualization platforms such as Domo Some experience with system hardening guidance and tools Experience on More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

WorkPal is a cloud-based field service management software allowing both online and offline working, designed to bring field service operations into the digital era. We have over 13 year's experience under our belt and having achieved multiple industry awards, together with our recently announced investment More ❯

OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an EDM Engagement Manager in Kainos, you'll fully manage the successful implementation of Employee Document Management application for Workday. You'll be closely working with customer business teams and internal delivery teams to drive the scope, definition and delivery of … projects, which will typically be either one large, complex project or multiple smaller projects. This will include project planning, resourcing, milestone t racking, commercial management and customer satisfaction. SCOPE OF RESPONSIBILITIES: Commercially managing the implementation of EDM Product for Workday programmes from pre-sales through implementation to hand over … to AMS (Application Management Services). Acting as the key client interface between functional and technical teams and the client. Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership . Managing all aspects of project delivery including More ❯