1 of 1 Permanent Technical Support Specialist Jobs in Belfast

We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices! This is a fully remote role, however, only candidates residing in Northern Ireland can be considered , in the event you are required to come … to be fully flexible Monday - Sunday 6am - Midnight . You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with Device, and performance support Communicate troubleshooting steps effectively Supporting with data and user deletion requests Collaborate with engineers to provide tech resolutions End-to-end ownership of customer support requests Proactively gaining … updates and communicating to the customer Requirements Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels Strong technical knowledge and practical understanding of web technologies Advanced troubleshooting skills Ability to communicate technical knowledge to non tech audience clearly Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket More ❯