3 of 3 Permanent 1st Line Support Jobs in Berkshire

1st line Support Engineer Stoke-on-Trent, UK up to £28,000 pa DOE Active SC Clearance required iO Associates is looking for a 1st line Support Engineer to join a specialist provider of fully managed, high-security ICT services … calls, incidents, and service requests via the portal Log, track, and manage incidents using ITSM tools, ensuring accurate documentation and timely updates in line with SLAs Escalate issues to appropriate teams and line management, ensuring high-priority cases are handled effectively Maintain strong customer relationships, contribute ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through … resolution, ensuring excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through … resolution, ensuring excellent service delivery in line with agreed Service Level Agreements (SLAs) click apply for full job details ...