First Line IT Support
- Hiring Organisation
- Focus Resourcing
- Location
- Reading, Berkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £25000 - £30000/annum annual bonus
correct 2nd/3rd Line teams Accurately log, update, and close tickets in ServiceNow, ensuring clear documentation of troubleshooting steps and resolutions Support Active Directory, Azure accounts, Windows 11 administration, and basic networking Contribute to knowledge base improvements, documenting recurring issues and best practice solutions Maintain … customer-first approach Natural problem solver, able to stay calm under pressure Technical curiosity and proactive learning attitude, particularly in Windows 11, Active Directory, Azure, and Office 365 Ability to research undocumented issues and update knowledge base articles Desirable: 12-18 months of 1st Line ...