Service Assurance Manager
- Hiring Organisation
- Areti Group | B Corp™
- Location
- Reading, England, United Kingdom
identified and resolved quickly, and service-impacting incidents are managed effectively from diagnosis through to resolution. Take ownership of in-life service assurance across broadband and connectivity services Manage and progress faults, incidents, and service-impacting issues through to resolution Act as the operational point of contact between internal teams … What You’ll Need to Succeed Essential Skills & Experience Strong experience in service assurance, technical support, fault management, or telecoms operations Advanced understanding of broadband and connectivity services including FTTP, Ethernet, Leased Line, and VoIP Strong troubleshooting and diagnostic skills across connectivity and network-related services Good understanding of incident ...