5 of 5 Permanent Escalation Management Jobs in Berkshire

documented Accountable for Paragon's network boundary and security systems covering IDS/IPS, Advanced threat prevention, Web content filtering, DNS protection, and DLP Management and Configuration of all network devices in line with industry best practices and regulatory controls across routers, switches, firewalls, load balancers … Monitor network performance and ensure system availability and reliability. Resolve network issues escalated by ticket or direct notification Automate tasks and monitor their effectiveness. Escalation management, 3rd line support, and development of the Paragon Global network Deliver positive leadership, mentoring and development of all team members delivering ...

here to do: You’ll act as the central point of control for complex incident resolution—bringing clarity, pace, and accountability. You’ll: Case Management & Escalation Case-manage a wide range of incidents, from straightforward to highly complex, involving multiple internal and external teams. Handle escalation requests … motivated graduate ready to build a career in telecoms or infrastructure). Understanding or awareness of mobile telecommunications infrastructure. Strong experience in incident and escalation management. Excellent communication and organisational skills. Ability to work effectively in high-pressure environments. Tenacity, perseverance, and strong negotiation skills. Experience managing and improving ...

drive improvements • Help strengthen processes, governance, and incident‐handling maturity The successful Incident Resolution Lead will have: • Experience in incident, service desk, or escalation management • Strong communication, organisation, and problem‐solving skills • Ability to stay calm under pressure and drive accountability • Confidence working with suppliers and cross‐functional ...

components, with emphasis on strong access controls and segmentation following modern principles like least-privilege/zero-trust. Deliver 3rd-line operational support and escalation management for critical production incidents, including deep diagnostics and root cause analysis. Establish and maintain network standards, best practices, and operational playbooks … enterprise switches/routers) and resilient network design patterns prioritising high throughput and low-latency delivery. Solid foundation in network security concepts and configuration management to enforce secure practices. Excellent communication skills with an ability to document and articulate complex designs, technical decisions and operational processes. Desirable Experience with ...

industry verticals. You will be accountable for the overall growth, profitability and client satisfaction within your Account/Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget. Responsibilities: Accountable for developing and delivering the Account … team members by acting as the single point of contact Work with the Account group leader to ensure robust and seamless governance and escalation management, (where required) for the account Identify and manage engagement risks, flagging issues early managing to resolution Achieve quarterly targets/quotas ...