IT Support Technician Purpose of the Role The IT Support Technician is responsible for providing hands-on technical support, proactively resolving hardware and software issues, and maintaining complex IT systems. The role also focuses on building strong relationships with internal customers, ensuring a seamless IT experience, and supporting career development within a dynamic IT environment. Key Responsibilities Provide hands-on IT support , troubleshooting hardware, software, and network issues. Proactively identify and resolve technical problems to minimise downtime. Manage repair and maintenance of complex IT systems. Build and maintain strong relationships with internal stakeholders , understanding their needs and ensuring high satisfaction. Respond promptly to IT concerns, delivering efficient solutions. Ensure smooth … operation of company IT systems for optimal productivity. Travel occasionally to Bristol office and Maidenhead data centre as required. Key Relationships Internal: Reports to: Head of IT (Global) Collaborates with: Executive Team, Engineering, Sales, HR, Finance External: Vendors, Customers (as needed) Qualifications Essential: Proven experience in IT support (3+ years). Strong technical knowledge of hardware, software More ❯
IT Engineer/ITTechnician - with a full driving licence Looking for someone with good IT hardware skills and a full UK drivers’ licence, living in the West of London area anywhere SL, UB, TW or W postcode area. The role will involve travelling in the fully expensed company van to retail shops across West London … to conduct an on-site assessment of all the IT and EPOS equipment and resolve issues relating to them including hardware swaps, network issues and back-office servers. Full training will be provided on how to do the survey and repair the equipment. The role involves taking photographic evidence of any issues found and then compiling the information into More ❯
currently working in partnership with a global managed service provider who's end client is in the Design & Engineering sector. We are assisting them with the search for a IT Support Engineer on a temp to perm basis. This is a hybrid based role with 3x days a week in the Reading office. Key Responsibilities: Deliver prompt and effective … first-line and second-line support for IT-related issues. Troubleshoot and resolve software, hardware, and system problems proactively. Manage and coordinate the repair and maintenance of complex IT systems. Develop strong relationships with internal users to understand and meet their IT needs. Respond quickly to user concerns, ensuring timely resolution and minimal disruption. Support continuous improvement … of IT services, including occasional travel to Bristol and Maidenhead. Key Skills: Strong technical knowledge in hardware, software, operating systems, and network infrastructure. Excellent customer service and interpersonal skills with the ability to build trust. Strong analytical and problem-solving capabilities. Effective written and verbal communication skills for user support and documentation. Ability to manage workloads under pressure and More ❯
