1 of 1 Permanent Incident Manager Jobs in Berkshire

Major Incident Manager Location: London (1 day per week) Rate: £450 per day Term: Initial 3 months. This is your opportunity to lead when it matters most. If you thrive in high-stakes environments and know how to bring calm, clarity and control to complex technical incidents, this role puts you at the centre of service continuity for … a regulated, always-on digital business. You’ll lead the Major Incident Management function, working with internal and external teams to protect critical services and minimise disruption. You’ll be the single point of accountability during major incidents, coordinating response teams, managing communications, and ensuring swift recovery. Your decisions will directly impact operational resilience, customer trust and regulatory compliance. … What you’ll be responsible for Lead all Priority 1 and high-severity Priority 2 incidents across business-critical systems Act as Incident Commander, driving triage, escalation, resolution and stakeholder updates Run real-time war rooms, coordinating cross-functional teams under pressure Ensure accurate documentation in ITSM tools such as ServiceNow Monitor incident KPIs including MTTR, SLA compliance More ❯