25 of 25 Permanent Service Delivery Jobs in Berkshire

title: Service Solutions Consultant Location: Reading or Nottingham (Hybrid) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. We’re looking for a personable and confident Service … background in IT services who is keen to develop their career in a customer-facing, pre-sales role. Working alongside Solution Architects, Sales and Service Delivery teams, you’ll help develop managed service solutions, prepare quotations and proposals, support tender responses and present service offerings ...

months to start, project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes … United Kingdom, Italy and Japan, integrating the contribution of teams, client teams and third-party suppliers. Key accountabilities Own the end-to-end service management relationship and provide clear accountability for global service outcomes, without displacing the contractual accountability of individual service providers. Lead global service ...

reduce costs. As a core member of the IT Team, the Senior Solutions Engineer will report to and collaborate closely with the IT Service Delivery Manager. This collaboration focuses on aligning site priorities with the implementation of the global IT strategy, while advising on local security, compliance, regulatory … Lead the transition of VDI platforms to next-generation technologies, overseeing smooth migrations and ensuring seamless upgrades. Collaboration & Vendor Management: Work closely with Architecture, Service Delivery teams, and third-party vendors to integrate new technologies and drive continuous service improvements across the VDI estate. Compliance & Security: Ensure ...

/2026 10:17)Job ID2026-6534# of Openings1CategoryIT Project ManagementBanding5 Job Purpose The HR Systems Project Manager will lead the end-to-end delivery of HR technology implementations, upgrades, and process improvement initiatives across the organisation. This role is responsible for driving the successful delivery of projects … take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ...

things done. The Role at a Glance Operations Manager Windsor, Berkshire with Hybrid Flex (subject successful onboarding) £35,000 £40,000 Service Operations: Engineer Scheduling | Client Coordination | Job Tracking | Resource Planning Business Support: Purchasing | Suppliers | Invoicing | Renewals | Office Administration Director Support: Diary Management | Correspondence | Priorities | Follow-Ups Keep … plenty of moving parts, where being organised, resourceful and able to think on your feet really matters. Where You'll Make an Impact Engineer & Service Coordination Managing engineers' diaries, site visits and daily schedules Coordinating client requests and allocating work to the appropriate engineers Rearranging schedules quickly when urgent ...

Service Operations Manager - SC Cleared We are seeking an experienced Service Operations Manager to take ownership of day-to-day service management across a complex, multi-supplier IT environment. This is a key operational role, responsible for ensuring services are delivered effectively, consistently and to a high … standard. You will work across Service Desk, End User Compute, technical teams and suppliers, driving strong service performance, governance and continuous improvement. What you'll be doing Lead daily and weekly operational governance across IT service management activities. Coordinate Service Desk, End User Compute, regional teams ...

looking for the opportunity to build your own pipeline, secure new logos, and join a global organisation with a strong reputation across IT support, service desk and service management solutions? This is an excellent opportunity to join a market-leading IT services organisation in a predominantly new-business … building lasting relationships with senior decision-makers and managing the sales process from initial engagement through to close. Working closely with technical and service delivery teams, you'll develop tailored solutions centred around outsourced Service Desk, IT Support and End User Support services. Following successful onboarding ...

seeking an experienced Change, Release & Service Introduction Manager to own and govern the Change Enablement, Release Management and Service Introduction processes across a complex, multi-supplier, security-conscious environment. You will ensure that production changes, releases and new services are assessed, authorised, implemented and transitioned into live operation … safely and effectively. Working across technical teams, suppliers, service delivery, security and operations functions, you will balance the need for agility with the need for service stability, compliance and operational control. Key Responsibilities Own and continuously improve the Change Enablement process and governance framework. Chair ...

take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology … contribute towards intelligence-led change and innovation. The Lead Analyst will contribute to delivering an effective and high-quality Business Intelligence and Reporting service to Data & Analytics' stakeholders. The Lead Analyst will help the business to leverage the data to identify trends, opportunities for improvement, and potential issues. They ...

take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology … Infrastructure as Code: You'll create a reusable, modular Terraform codebase so that provisioning new environments and data products is fast and repeatable. Automate Delivery: You'll implement CI/CD pipelines that give us automated, controlled and auditable deployments of both infrastructure and data code. Engineer Data Pipelines ...

contribute towards intelligence-led change and innovation. The Lead Analyst will contribute to delivering an effective and high-quality Business Intelligence and Reporting service to Data & Analytics' stakeholders. The Lead Analyst will help the business to leverage the data to identify trends, opportunities for improvement, and potential issues. They … take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ...

global reach, RWS provides technology and services to over 7500 end users worldwide. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, and Enterprise Platforms. Job Overview Key Responsibilities Architecture and technical strategy Contribute … reusable abstractions, SDKs, and services for model integration, prompt management, experimentation, and deployment that establish organization-wide patterns and reduce duplicated effort. Research and delivery excellence Help define the evaluation strategy and methodology for AI capabilities across the company - automated metrics, human-in-the-loop workflows, test set management ...

team. Role and responsibilities: Triaging and resolving customers' server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided ...

Service Engineer London/South East Up to £60,000 Basic + Bonus + Company Car + Benefits An established building controls and energy management specialist is looking to recruit a BMS Service Engineer to support customers across a range of commercial building environments. The company provides building … established technical offering and a focus on long-term customer relationships, this is an opportunity to join a business where engineering expertise and service delivery are central to its success. Key Responsibilities Carry out planned preventative maintenance and reactive service visits on BMS installations. Diagnose and resolve ...

HaloITSM Consultant | Config | Implementation | ITIL Principles | MSP | Reading, Hybrid | £70,000 Are you an experienced HaloITSM specialist looking to work on high-profile service management transformation projects for a market-leading consultancy? We're partnering with a globally recognised IT Service Management consultancy that helps organisations improve service delivery through best-practice ITSM processes, consultancy, training, support services and technology solutions. Due to continued growth and increasing demand for HaloITSM expertise, they're looking to add an experienced HaloITSM Consultant to their expanding professional services team. The Opportunity This is a client-facing consultancy role where ...

Your Mission Take the reins of my client’s 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What … Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront of technology. Streamline Operations: Review, recommend, and implement processes ...

looking for a Cloud Automation Engineer to help drive the design, development, and delivery of cloud automation, Infrastructure as Code (IaC), and AI-powered solutions across Microsoft Azure and Oracle Cloud Infrastructure (OCI). The role focuses on improving the way cloud infrastructure and operations are delivered through automation … evolution of cloud engineering practices. This includes leveraging AI and large language models (LLMs) to enhance operational efficiency, support decision-making, and improve service delivery, while maintaining strong human insight, collaboration, and communication. Working closely with Cloud Operations and associated technology teams, you will promote an automation-first ...

building adoptive families and empowering women, children, and parents to embrace a positive future. Join an outstanding adoption charity and award winning trauma recovery service provider that is passionate about creating brighter futures for women, children and families for many different backgrounds. Position: IT & Operations Manager Location: Reading, Berkshire. … technology leadership, operational management and continuous improvement. Some responsibilities include; Ensure PACT’s technology, operational and facilities services are effective, secure and support the delivery of our high-quality services Manage a small team, providing leadership, support and direction and work collaboratively with colleagues across PACT, to ensure technology ...

secure gateway solutions, influencing technical designs, and collaborating with Solution Architects, Engineering Leads, SOC teams, and operational support functions to ensure secure and reliable service delivery. The Role As a Application Security Architect, you'll play a key role in the design, implementation and ongoing support of secure gateway ...

Manage the full sales cycle through to onboarding and handover Build relationships with IT leaders and senior decision-makers Work closely with technical and service delivery teams Benefits: 40,000- 50,000 + commission 24 days holiday + Bank Holidays Company pension Private healthcare after 6 months Life … Previous Managed IT Services or B2B IT services sales experience Strong new business and account management experience Excellent commercial and negotiation skills Knowledge of service desk, cloud, infrastructure or cyber security services advantageous Confident engaging with senior stakeholders and C-level executives ...

Customer Service Specialist Location: Bracknell, Berkshire Salary: £28,000 - £35,000 per annum Working Pattern: Full-time, office-based Experience: Minimum 2 years' relevant experience The Opportunity We are recruiting for a Customer Service Specialist to join a growing international business operating within the mobile technology and consumer … customer programmes, including mobile phone trade-ins, device buy-backs and refurbished device sales. This is an excellent opportunity for an experienced customer service professional to join a growing team, supporting customers across the UK and wider EMEA region. You will be responsible for delivering an excellent customer experience ...

Customer Service Specialist Location: Bracknell, Berkshire Salary: £28,000 - £35,000 per annum Working Pattern: Full-time, office-based/5 days per week in the office Experience: Minimum 2 years' relevant experience The Opportunity We are recruiting for a Customer Service Specialist to join a growing international … customer programmes, including mobile phone trade-ins, device buy-backs and refurbished device sales. This is an excellent opportunity for an experienced customer service professional to join a growing team, supporting customers across the UK and wider EMEA region. You will be responsible for delivering an excellent customer experience ...

relationships with software and technology vendors Develop best practices and improve technical processes to increase efficiency, quality and customer satisfaction Work closely with Sales, Service, Account Management and other technical teams throughout the customer journey Provide clear and timely communication to customers and internal stakeholders during implementations, incidents … Support the pre-sales process by providing technical expertise on complex customer requirements Identify opportunities to improve the profitability and efficiency of Professional Services delivery This is a field-based role, with regular travel to customer sites across the UK and occasional travel to our offices in Maidstone, London ...

encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology … with a robust training strategy. Lead from the front in embracing business change and transformation programmes focused on cost, revenue, customer, and people. Operational Delivery: Execute and deliver all programmes of work across your patch, ensuring performance and quality metrics support revenue and customer on-time service delivery. ...

your relevant experience to a new industry, join our team as we help shape a brighter way forward. Asset Experience Manager - Royal London Property Delivery About the Role As an Asset Experience Manager within JLL's Royal London Property Delivery team, you will serve as both strategic leader … with professionalism and accountability. Identify how JLL can support the client needs and requirements and discuss with JLL client relationship team on how JLL service can be revised and improved. Maintain clear grasp of client's asset/portfolio strategy, drivers/values and articulate these to the wider ...