15 of 15 Permanent Service Delivery Jobs in Berkshire

Title: PMO Team Leader Location: Newbury Salary: Competitive Job Type: Full Time, Permanent We're an experienced Managed Service Provider working with SMEs, education, and hospitality organisations, typically supporting businesses with 10-600 employees. We take the time to understand each organisation and deliver end-to-end technology solutions … governance, resource planning, portfolio oversight, reporting, and operational excellence across all customer projects. You will lead a team of Project Coordinators, ensuring the successful delivery of projects through robust processes, effective resource management, risk control, and stakeholder engagement. Working closely with Sales, Service Delivery, Engineering, Cyber Security ...

high-security, fast-paced public-sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long-term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance … skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi-layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring … excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever possible. ...

enterprise environment. This is a hands-on leadership role, providing day-to-day oversight across Infrastructure, Networks and End User Computing services while driving service excellence, operational improvements and technical delivery. Working within a collaborative and supportive team, you'll play a key role in ensuring critical services remain … secure, resilient and aligned to business needs. You'll be responsible for service performance, risk management, continuous improvement initiatives and supporting the successful transition of new technologies into operational support. Key Responsibilities Oversee Infrastructure, Network and End User Computing services Drive service performance across Incident, Request and Problem ...

Manager - 2nd Line £40 - 45k 3 days in the office Due to growth, a Technical Support Manager is needed to own the 2nd line service desk function, from higher level technical input to managing a team of 5 Team Leaders responsible for 40 engineers. Working along side … will lead and develop the 2nd line Teams, driving accountability, consistency, and performance, while maintaining clear ownership and control of escalated support and service delivery Coming from a technical background yourself, you will be responsible for: Manage the 2nd line support function and teams Customer experience ...

APAC regions. The IT Procurement Category Senior Manager will work closely with internal stakeholders, suppliers, and cross-functional teams to ensure the successful delivery of cost-effective, high-quality IT solutions that support the organization’s business goals. This position requires the candidate to be on site a minimum … needs while delivering cost savings and operational efficiency. Supplier Relationship & Performance Management Build and maintain strong relationships with key suppliers to ensure consistent quality, service delivery, and innovation. Conduct regular supplier performance reviews and collaborate with vendors to drive continuous improvement in service levels and cost efficiency. ...

repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance. Location, Working … consumables Manage customer PUK code access Prepare, test, and install new print devices Support print fleet optimisation and audits Tech Bar & Front-of-House Service Provide walk-in support including loan devices, triage, software help, new starters, and orders Ensure excellent customer communication and effective back-office completion Conference ...

bridge between vendors and internal teams. Key Responsibilities Oversee day-to-day vendor performance, ensuring SLAs and KPIs are consistently met. Lead service review meetings, escalate issues, and drive timely resolutions. Maintain vendor scorecards and dashboards, spotting trends and service gaps early. Ensure contracts, invoices, and compliance requirements … efficiency and value. Monitor operational risks and ensure robust contingency plans are in place. Skills & Experience 3-5 years' experience in IT vendor management, service delivery, or IT operations. Hands-on experience with SAP and deep knowledge of the overall SAP landscape Strong knowledge of IT services ...

visits) Salary: £50,000 £65,000 + company car Type: Permanent, full-time Were working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager . This role is ideal … Role Providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function. Key responsibilities include: Delivering hands-on engineering and technical leadership Acting as the senior escalation point across ...

About the Role We're looking for a hands-on and proactive Service Desk Team Leader to support the day-to-day running of our Service Desk. Working for a super fast-paced MSP with HUGE growth plans! This is a great opportunity for an experienced Service … workloads more effectively and develop better habits. You'll also act as an escalation point, support incident management and work closely with Engineering and Service Management to improve overall service delivery. Key Responsibilities Support Day-to-Day Service Desk Operations Help ensure the Service Desk runs ...

Threat Engineering & Application Security What you become a part of Join Coca‐Cola Europacific Partners (CCEP) as a key leader within our BPT Service Delivery & Security organisation. Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck. … Operational Management Manage budget planning and reporting for the unit, ensuring optimised investment in security solutions. Collaborate with BPT teams to enable secure project delivery, technical integration and operational excellence. What we expect from you Experience & Qualifications Extensive experience (10 years) in IT Security with progressive responsibility. At least ...

ROLE OVERVIEW We are seeking a Sales Executive with proven experience selling within the MSP or IT Service Management (ITSM) sector. This hybrid position will involve a balance of new business generation and managing existing customer relationships. You will be responsible for identifying and securing new opportunities, building … ideal candidate will have a proactive approach to business development, alongside strong relationship management skills, working collaboratively with internal teams to ensure successful service delivery, maximise customer satisfaction, and uncover additional opportunities for growth. DUTIES AND RESPONSIBILITIES New Business Development Drive new logo acquisition through outbound prospecting, targeted ...

leader, providing product and solution expertise and ensuring customer satisfaction. The ideal applicant will have over 7 years of experience in technical presales and service delivery, with strong capabilities in strategic communication and relationship management with clients. #J-18808-Ljbffr ...

repairs, managed print (MPS), conference-room AV and VIP support, Tech Bar services, hardware builds, and software support as part of the wider service delivery model. Due to account requirements, applicants should be sole UK national and either hold or be willing to undergo DV clearance. . click ...

taking automation and AI beyond proof-of-concept and into real, end-to-end change - improving customer journeys, reducing cost-to-serve, accelerating delivery, and building the digital foundations that support everything from energy trading and risk to field operations and critical infrastructure. If you want to solve complex … Centrica operates over the next decade, this is the place to do it. The Software Engineering Manager provides technical leadership, engineering governance and delivery oversight for the Amazon Connect squads. The role ensures platform features, integrations and non-functional capabilities are engineered to a high standard, supporting accurate forecasting ...