20 of 20 Permanent Service Delivery Jobs in Berkshire

customer voice. Shape the service. Turn relationships into results. The Service Delivery Engagement Lead is the primary interface between MBNL Operational Services and our customers. This role exists to ensure our customers experience joined-up, high-performing service delivery, backed by clear communication, credible plans … aspects of Operational Services. Build trusted, long-term relationships with customer stakeholders at all levels. Understand customer priorities and challenges—translating them into actionable service improvements. Service Improvement & Delivery Work with internal SMEs to translate customer requirements into executable delivery plans. Own and drive the continuous ...

week) JOB OVERVIEW We have a fantastic new job opportunity for an IT Office Coordinator to support administrative operations within a busy IT and Service Delivery environment. As an IT Office Coordinator you will play a key role in ensuring efficient office coordination, IT purchasing processes, and smooth … administrative support across internal teams. Working collaboratively, the IT Office Coordinator will support meetings, supplier coordination, and asset tracking, helping maintain high standards of service delivery and operational efficiency. This is a varied and flexible part-time role ideal for someone with strong organisation skills, administrative experience ...

Title: Senior Service Manager – Broadband (Wholesale) Location: Reading (Hybrid – 2–3 days office-based) Department: Service Management/Customer Operations Reports To: Head of Service Delivery Salary: Competitive + benefits About the Role We’re looking for an experienced Senior Service Manager to take ownership … service performance across our wholesale broadband customers. You’ll be the key interface between our wholesale partners and internal operational teams—ensuring we consistently deliver exceptional service, uphold SLAs, and drive continuous improvement across our fibre and connectivity portfolio. This is a high‐visibility, customer‐facing role requiring ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and theyre looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where youll oversee … operations, service delivery, and project execution, while also acting as the go-to escalation point for more complex issues. Youll be balancing technical know-how with people leadership and process improvement, making sure customers receive a reliable, secure, and scalable service. Key Responsibilities Operational & Service Management Take ...

client is a fast-growing boutique MSP known for high-touch service, deep technical expertise, and long-standing customer relationships. They’re now looking for an Operations Manager to take ownership of day-to-day service delivery, lead a talented team of engineers, and ensure the business … oversee the engineering team, ensure SLAs are met, maintain strong client relationships, and take responsibility for the smooth running of internal processes — including billing, service reporting, scheduling, and workflow management. You’ll work closely with the leadership team to drive continuous improvement, shape service standards, and support ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and theyre looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where youll oversee … operations, service delivery, and project execution, while also act click apply for full job details ...

high-security, fast-paced public-sector setting, the role requires delivering expert 2nd/3rd line technical support while also contributing to long-term service transformation, infrastructure modernisation, and operational automation initiatives. You will work at the centre of enterprise identity and access management, ensuring stability, security, and performance … skills, deep protocol-level understanding, and the ability to diagnose complex issues across interconnected systems and multi-layered identity architectures. In addition to BAU service delivery, the Active Directory Specialist contributes significantly to project work, including design and installation of new systems, obsolescence remediation, configuration enhancements, and security ...

Service Portfolio Architect – Managed Print & Document Services Location: Reading, Nottingham or Manchester (hybrid working out of one of these locations) Salary: £70,000 – £80,000 + £6,000 Car Allowance Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection … Employee Referral program and many more Shape the Future of Managed Print & Document Services We are looking for a commercially minded and technically strong Service Portfolio Architect to join a growing team focused on Managed Print & Document Services (MPDS). This is a high-impact opportunity for someone ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring … excellent service delivery in line with agreed Service Level Agreements (SLAs). This role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever possible. ...

Management Manager is responsible for ensuring that all changes to the IT environment are managed in a controlled and coordinated manner, minimising risks to service availability and quality. This includes planning, assessing, authorising, scheduling, and reviewing changes while collaborating with relevant stakeholders to maintain service stability and ensure … Change Performance Monitoring: Develop and track KPIs related to change success rate, failed changes, emergency changes, and change-related incidents. Stakeholder Engagement: Collaborate with service owners, IT operations, and external partners to ensure smooth execution of changes and alignment with service priorities. Continuous Improvement: Identify improvement opportunities ...

Team Lead to join their team. This is a fantastic opportunity for an experienced project professional to lead a busy PMO, oversee the delivery of engineering projects, and drive best practice in project governance, reporting, and resource management. As PMO Team Lead, you’ll manage and mentor a team … project managers and coordinators while working closely with the Director of Service Delivery to ensure successful outcomes across multiple projects. This role is key to maintaining high-quality delivery standards and supporting continuous improvement across the organization. What you’ll be doing: Leading and developing ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring … excellent service delivery in line with agreed Service Level Agreements (SLAs) click apply for full job details ...

Summary We are looking for an enthusiastic Junior Linux Middleware Delivery Analyst to join our team and support the delivery and operation of enterprise IT services. This role is ideal for early-career professionals who want to build hands-on experience with Linux, middleware technologies, and modern … with senior engineers to troubleshoot incidents and resolve technical issues Learn and support enterprise system integrations using APIs, messaging, and middleware platforms Follow IT service management (ITSM) processes including incident, change, release, and problem management Monitor system performance and ensure service availability and reliability Maintain documentation for systems ...

looking for an enthusiastic Junior Linux Middleware Delivery Analyst to join our team and support the delivery and operation of enterprise IT services. This role is ideal for someone early in their career who wants to build hands‐on experience with Linux, middleware, and modern IT operations … supportive environment. What You’ll Do Support Linux-based middleware and application services Assist with deployments, configuration changes, and service monitoring Work alongside experienced engineers to troubleshoot incidents and resolve issues Learn how enterprise systems integrate using APIs, messaging, and middleware platforms Follow IT service management processes (change ...

Account Manager | Microsoft, Managed Services, Cloud & Cyber Security A successful UK-based Managed Service Provider is looking for an ambitious and relationship-driven Account Manager to join their expanding team. Supporting SMEs across London, the Thames Valley and Milton Keynes , this role is ideal for someone who thrives … cloud and cyber services Run regular account reviews, QBRs and strategic roadmap discussions Translate client needs into tailored technology solutions Collaborate with technical, service delivery and cyber teams to ensure excellent service Maintain accurate pipeline and account data within CRM systems What We’re Looking For Proven ...

creative attitude that can work as part of a team? can you take ownership of assigned tasks, anticipate and identify potential issues and service improvements. Do you have experience of IT support, incident resolution, customer liaison, spares orders and electronic diary management that contribute to IT service delivery … management: incident logging, triage and assignment on various platforms Excel and manage the incident to resolution in conjunction with the 3rd party, keeping the service desk record in all toolsets updated in according with agreed work instructions Electronic diary management Your experience: Experience in incident resolution and/ ...

What You’ll Do Support Linux-based middleware and application services Assist with deployments, configuration changes, and service monitoring Work alongside experienced engineers to troubleshoot incidents and resolve issues Learn how enterprise systems integrate using APIs, messaging, and middleware platforms Follow IT service management processes (change, release, incident … services or APIs (REST or SOAP) Ability to write and run basic SQL queries and understand database concepts Interest in IT operations, service delivery, and learning enterprise systems Clear spoken and written English Nice to Have (Not Required) Exposure to application servers or middleware (e.g. WebLogic ...

Your role at a glance As the Regional Passive Networks Governance Specialist, you will act as a delivery engine for GDC Networks within your region. This role is responsible for implementing standardized processes, procedures, vendor supply, and tooling for local teams globally to ensure consistency and efficiency across … procedures for passive products, campus connect, pre-cabling, and cross-connects globally Assist local teams to reduce lead times (OLA/SLA) and improve service delivery Actively manage suppliers of passive hardware within your region Oversee capacity management database implementation and final accountability Serve as the point ...

business. This is not a billable target role. You’re there to lead. That means setting the pace for the team, raising standards across delivery, shaping managed services, building propositions, supporting bids and pre-sales, and helping the business grow. You’ll be the person who can hold your … boardroom, then drop into the detail of a solution, service design or customer challenge when needed. You’ll lead a multi-disciplinary team across consulting, architecture, analysis, development and service. You’ll mentor, challenge and back them. And you’ll help create the momentum too. The clarity. The belief. ...

issues related to equipment, ensuring seamless communication with central systems. Utilise schematics and technical documentation to identify faults and execute repairs efficiently. Document all service activities accurately in company systems and reports. Liaise with clients and team members to coordinate installation schedules and provide technical support. Adhere to health … exciting opportunity for individuals passionate about technology and engineering to develop their skills within a dynamic organisation committed to innovation and excellence in service delivery. ...