2 of 2 Permanent Support Specialist Jobs in Berkshire

About Us: We are a Managed Service Provider (MSP) dedicated to delivering exceptional IT support and solutions to local schools and colleges across the Berkshire area. Our mission is to empower educational institutions with the technology they need to thrive in today's digital world. Role Overview … seeking a skilled 3rd Line Support Specialist to join our dynamic team. In this role, you will be responsible for providing expert support and resolutions for complex IT issues across Windows, Office 365, and Azure environments. Your focus will be on delivering exceptional service to our clients ...

Remote, UK Competitive Salary + Bonus + Benefits Our client are looking for a Technical Solutions Specialist II to join their Professional Services team. In this role, you’ll be a key technical resource supporting users of their Practice Engine application. You’ll act as the second point … your product knowledge, sharpen your troubleshooting skills, and deliver solutions that make a real difference to their customers. What You’ll Be Doing Customer Support & Technical Troubleshooting Respond professionally and proactively to customer inquiries, ensuring SLA compliance. Handle incoming support tickets via Salesforce/Service Cloud. Triage escalated ...