2 of 2 Permanent WFM Jobs in Berkshire

WFM Project Manager – Workforce Management Transformation Location: UK or Ireland preferred Travel: Ad-hoc to Reading, Dublin and Germany Duration: Initial 6 months We’re seeking an experienced Project Manager to lead the delivery of Workforce Management (WFM) implementations across assigned markets. You'll work with business, technology, product, testing … change teams to ensure successful deployment, adoption, and stabilisation of new workforce management solutions. Key Responsibilities Lead end-to-end market implementations from planning through go-live and hypercare Manage project plans, risks, dependencies, governance, and reporting Coordinate cross-functional teams and drive delivery against key milestones ...

Foundation Trust.It will be your responsibility to provide specialist expertise in telephony systems, Interactive Voice Response (IVR), digital access channels, chatbot technology, Workforce Management (WFM), quality monitoring, call recording and reporting solutions.Main duties of the jobActs as the principal link between operational services, Digital teams, Information Governance, IT Services ...