including chatbots voicebots and predictive routing Lead the customization of agent desktops dashboards and reporting tools to meet business objectives Lead the integration of Genesys solutions with CRM systems workforcemanagement tools and other enterprise applications Work closely with DevOps and IT teams to implement CICD pipelines for Genesys environments Manage APIs and web services to ensure seamless data flow More ❯
Javascript, Web Services. • Business knowledge in various industries that leverage mobile assets and a background in IT/Systems/Interfaces is a plus • Knowledge of telematics industry, mobile workforcemanagement, or route optimization is a plus. • Excellent analytic skills. • Presentation and customer relationships skills are required. Location: Reading, UK More ❯
managers, developers, and third-party vendors to define solution scope, functional specifications, and user stories. Support design and configuration of telephony workflows, including IVR, call routing, agent skills, and workforcemanagement aligned with CRM and ITSM workflows. Develop and maintain detailed process maps, use cases, and test plans to validate solution delivery. Drive user acceptance testing (UAT) and coordinate defect … a Business Analyst working with Genesys Cloud, Verint, ServiceNow, and Salesforce, ideally in contact center or customer experience environments. Strong knowledge of contact center telephony concepts including IVR, ACD, workforcemanagement, and omnichannel routing. Experience with systems integration and data synchronization strategies between Genesys, ServiceNow, and Salesforce. Proficient in Agile methodology, requirements lifecycle management, and tools like JIRA, Confluence, or More ❯
slough, south east england, united kingdom Hybrid / WFH Options
JGA Recruitment Group
Senior Solution Architect (UKG Pro WFM … UK (Remote) - >£115K +Bonus A new opportunity has landed for an experienced UKG Pro WFM specialist to step into a high-impact Solution Architect role within a rapidly scaling workforcemanagement practice. The need is simple: Someone who knows UKG Pro WFM inside-out. Someone who can face off to clients, shape solutions, and help grow a delivery team. Someone … ready to roll up their sleeves and make things happen. What’s on offer: Senior role in a growing practice, with major UKG Pro WFM projects in the pipeline Opportunity to manage and build a team A mix of delivery, advisory, and solution design work London or Reading preferred, but Bristol, Birmingham, and Manchester also possible Hybrid model: 2 days More ❯
