Contact Center Manager
- Hiring Organisation
- Infoplus Technologies UK Limited
- Location
- Birmingham, England, United Kingdom
Prem) contact centre solutions, including voice, IVR, routing, reporting, and integrations. • Oversee implementation and optimisation of Nuance solutions (IVR, speech recognition, conversational AI, voice biometrics). • Develop and manage project plans, schedules, budgets, risks, and dependencies. • Coordinate cross-functional teams including IT, telephony, network, infrastructure, vendors, and business users. ...