2 of 2 Permanent CMDB Jobs in Birmingham

skills and experience Proven experience supporting production services within a large-scale enterprise environment Strong knowledge of ServiceNow including Information Technology Service Management, Configuration Management Database, Information Technology Operations Management, and Information Technology Asset Management Experience managing major incidents and supporting service operations processes with care and attention Understanding ...

leading UX outcomes Strong knowledge of UX principles, methodologies, and ServiceNow best practices Good understanding of core modules such as ITSM, ITOM, ITAM, CMDB, and Service Request Working knowledge of platform configuration, including flows, business rules, client scripts, and UI policies Familiarity with incident, problem, change, and request management processes ...