5 of 5 Permanent Capacity Management Jobs in Birmingham

ensures technology services are secure, resilient, reliable and cost-effective, enabling business operations and growth. Accountable for end-to-end IT service delivery, service management, operational resilience, cyber security compliance, supplier performance and workplace technology services, the role leads the IT Service Desk and ITIL processes to ensure services … missions and results Develop and maintain Infrastructure and Operations strategies and technology roadmaps aligned to business objectives, growth plans and investment priorities. Lead the management and continuous improvement of enterprise infrastructure services, ensuring the availability, performance, resilience and security of network, compute, storage, backup and cloud platforms. ...

Server Tooling and Orchestration Specialist, you will play a key role in supporting and evolving enterprise automation platforms that enable automated service delivery, event management, workflow orchestration, and future AI-enabled operational services across customer environments. Working within a highly governed, ITIL-aligned service environment, you will be responsible … automation platforms, troubleshooting complex workflow issues, maintaining integrations, and ensuring services remain available, secure, and compliant. You will collaborate closely with operational teams, service management, and technical stakeholders to deliver high-quality automation solutions while supporting continuous improvement initiatives and contributing to the evolution of our automation and orchestration ...

will be responsible for leading and consolidating our service delivery function. The role will drive process standardisation, resource management, escalation handling, and continuous improvement initiatives. You will work to optimise operational efficiency, enhance customer satisfaction and ensure service excellence through industry best practices. With a proven background … know the value of being involved at all levels to demonstrate a thorough understanding of the opportunities to improve automation and customer experience. Resource management experience is advantageous. Drive innovation from reactive to proactive, help customers understand their strategy and embed the teams more deeply into customer environments This ...

required. Act as a primary network technical authority during major incidents, coordinating resolution activity across multi-disciplinary teams including infrastructure, security, application, and service management functions. Act as a technical point of expertise, providing advice, guidance, and training to improve and enhance services for end users. Support the Network … architecture, owning and maintaining High Level Designs (HLD), Low Level Designs (LLD), topology diagrams and As-Built documentation. Lead the design, implementation and lifecycle management of resilient, scalable and secure LAN, WAN, WLAN and cloud-connected infrastructure, ensuring alignment with NCSC Secure by Design principles. Provide technical assurance across ...

major corporate and government customers, producing high-quality, customer-facing HLD and LLD documentation and maintaining it through the system lifecycle. Monitoring and capacity management : using performance tooling such as Foglight to spot problems early, forecast growth and recommend improvements before they affect service. Using AI tools safely … customer data, credentials and system details, and critically reviewing AI-generated code before use. Experience of working within ITIL-aligned incident, problem and change management processes. Understanding of good practice to drive standard, repeatable deployment processes and procedures. Clear written and verbal communication, with the confidence to explain technical ...