IT Service Delivery Manager
- Hiring Organisation
- Akkodis
- Location
- Birmingham, West Midlands, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £60000 - £65000/annum car allow, bonus and benefits
close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service Desk team and also have input into Digital Transformation strategy and AI adoption and tooling. Key Duties: * Management of the IT Service Desk in alignment with ITIL principles. * Configuration … management including SLA reviews, contract review, supplier processes and documentation. * Tender and commercial Management including IT procurement and negotiations. * To support the drive of Digital Transformation and AI adoption within the business * Carrying out reviews of documentation and processes to ensure they are up to date, relevant ...