IT Support Engineer
Birmingham, West Midlands, West Midlands (County), United Kingdom
83zero Ltd
IT Support Engineer - 1st/2nd Line Birmingham (Hybrid) 83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background and provide assistance to end-users, ensuring smooth IT services and … systems support across the business. Key Responsibilities: Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint … using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and More ❯
Employment Type: Permanent
Salary: £26000 - £30000/annum + Benefits & Bonus
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