11 of 11 Permanent ITSM Jobs in Birmingham

experience MSP experience required Proven experience managing IT service delivery or infrastructure projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication More ❯

experience MSP experience required Proven experience managing IT service delivery or infrastructure projects in a managed services environment. Hands-on expertise with Microsoft 365, Intune, and Azure. Familiarity with ITSM platforms (e.g., Halo) and network/security practices. Strong understanding of ITIL, SLAs, and service desk operations. Commercial awareness with experience in ROI, business cases, and benefit realisation. Excellent communication More ❯

partner. Manage vendor performance and ensure compliance with contractual and regulatory standards. Drive continuous improvement, knowledge management, and capability building across teams. Drive adoption of the current ITIL/ITSM best practices and support implementation of new tools Engage and influence regional teams, to foster collaboration, manage resistance, and drive cultural change. About You Proven experience leading global service teams More ❯

containers, IaC) Track record of delivering secure, production-grade systems in agile teams Excellent stakeholder engagement, influencing, and communication skills Desirable Background in secure or classified environments Knowledge of ITSM or systems within the government/defence sector Experience balancing technical leadership with hands-on development Whats in It for You Flexible working 37.5 hrs/week with remote and More ❯

containers, IaC) Track record of delivering secure, production-grade systems in agile teams Excellent stakeholder engagement, influencing, and communication skills Desirable Background in secure or classified environments Knowledge of ITSM or systems within the government/defence sector Experience balancing technical leadership with hands-on development Whats in It for You Flexible working 37.5 hrs/week with remote and More ❯

containers, IaC) Track record of delivering secure, production-grade systems in agile teams Excellent stakeholder engagement, influencing, and communication skills Desirable Background in secure or classified environments Knowledge of ITSM or systems within the government/defence sector Experience balancing technical leadership with hands-on development Whats in It for You Flexible working 37.5 hrs/week with remote and More ❯

s latest product developments and industry trends in modern workplace technology. Drive innovation by evaluating new M365 features and identifying opportunities for improved business efficiency. Work closely with IT Service Management teams to streamline support processes and enhance user satisfaction. ?Technical/Professional Qualifications/Requirements5+ years of experience managing enterprise M365 deployments for large (6,000+) userbases, and 3+ … management - able to disambiguate when necessary. Strong understanding of Windows Autopilot, Intune, and MDM solutions Solid automation and scripting skills (PowerShell, Graph API) for managing M365 environments. Experience with ITSM tools such as ServiceNow and Halo and a solid grasp of ITIL around Release, Deployment and Change ManagementExpertise in executing large-scale user migrations between domains, email migrations, and SharePoint More ❯

aligning with business and technical goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud … and SDK tools. Knowledge of Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. What’s in it for you At Accenture in addition to a competitive basic salary, you More ❯

of ServiceNow platform updates and industry trends. The ideal candidate will have been involved in a ground-up implementation of ServiceNow and have a strong understanding of modules including ITSM, ITOM and HRSD. The role is offered on a hybrid basis with an expectation of 3 days per week in the office. ServiceNow Product Owner - Perm - £75,000pa - Birmingham/ More ❯

develop a small team of Lifecycle Analysts. Drive stakeholder engagement across IT and business functions, ensuring strong communication and effective service outcomes. About You 7+ years' experience in IT Service Management , including at least 3 years in a leadership or managerial role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition … management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management or service governance frameworks desirable. Why Join Global, well-established organisation with strong investment in technology and service quality. Collaborative and diverse IT department with modern infrastructure and More ❯

compliant, and well-documented services.• Maintain service data accuracy within ITSM tools and drive continuous process improvements. Key Requirements of the IT Service Manager: • 7+ years’ experience in IT Service Management, with at least 3 years in a leadership or managerial capacity.• Proven expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management.• Strong understanding of risk … management, compliance, and governance frameworks.• Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent.• ITIL v4 Foundation (required); advanced ITIL certifications highly desirable.• Excellent stakeholder communication and vendor management skills. IT Service Lifecycle Manager Birmingham – Permanent – Competitive Salary – Hybrid Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT More ❯