13 of 13 Permanent ITSM Jobs in Birmingham

Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, Jira, ServiceNow. Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps More ❯

using tools like Ansible, Jenkins, Git, Puppet, Chef, Maven, Ant, Ivy, UrbanCode, Docker and Kubernetes. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, Jira, ServiceNow Good communication and problem-solving skills. Set yourself apart: Expertise in deploying and managing a DevOps More ❯

such as Python, PowerShell & Shell. Expertise in Kubernetes for container orchestration and managing containerized applications. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools e.g., ServiceNow, Jira. Good communication and problem-solving skills. Set yourself apart: Associate-level cloud certification in AWS, GCP or Azure. More ❯

SysOps/Architect, Azure Administrator, or Red Hat OpenShift Admin. Background in regulated or high-security environments (e.g. public sector, defence). Experience with ITSM tools (e.g. ServiceNow, Jira Service Management) and ITIL-based processes. Knowledge of backup and recovery tools like Veeam, Commvault, or Azure Backup. You MUST hold More ❯

understanding and experience with ITIL frameworks. Strong skills in supplier and contract management. Excellent leadership and communication skills. Proven team management abilities. Experience with ITSM tools and technologies. ITIL certification. Strong analytical and problem-solving skills. Experience with cost efficiency improvements and stakeholder management. Experience working with in-house, managed More ❯

month contract, with the possibility of extension. Key Responsibilities: Develop and customise ServiceNow applications, workflows, and integrations. Utilise GenAI, Virtual Agent, ITOM, and ITSM modules to enhance functionality. Write and maintain JavaScript code with strong coding skills. Debug and resolve technical issues efficiently. Apply ITIL foundations and work within Agile More ❯

of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge Management, and Performance Analytics. • People Experience and HR Processes: Familiarity with More ❯

Version 1 London, Birmingham, Manchester, Newcastle upon Tyne, Edinburgh, Belfast Department: Services Reliability Group Job Description As a Senior Azure Administrator, you'll actively be assisting customers across multiple technologies and adding to the environment of learning by mentoring junior More ❯

during incidents or service changes. Contribute to the management of Major Incidents and participate in Problem and Change Management processes. Help maintain and improve ITSM tools and workflows. Support wider IT service delivery tasks as needed, including service escalations and reporting. Essential skills for the IT Service Support Analyst: A … enthusiastic team player who takes pride in delivering great service. Desirable (but not essential): Knowledge of Windows, Office 365, and Active Directory. Understanding of ITSM tools such as Supportworks or similar. Familiarity with ITIL principles and processes. Experience using reporting tools like Power BI. Apply now for the IT Service More ❯

need experience in Service Operations Management, demonstrating a deep understanding of the intricacies involved in delivering high-quality IT support. Your expertise with IT Service Management Toolsets will be crucial, as you will leverage these tools to enhance service delivery and performance. A strong background in managing third-party vendors … to team members through performance management practices, fostering skill development and continuous improvement. Monitoring and Reporting: Measure the effectiveness of IT services using the ITSM Toolset (Ivanti Neurons), focusing on customer satisfaction and productivity. Vendor Management: Collaborate with third-party vendors to ensure service level agreements (SLAs) are met and More ❯

need experience in Service Operations Management, demonstrating a deep understanding of the intricacies involved in delivering high-quality IT support. Your expertise with IT Service Management Toolsets will be crucial, as you will leverage these tools to enhance service delivery and performance. A strong background in managing third-party vendors … to team members through performance management practices, fostering skill development and continuous improvement. Monitoring and Reporting: Measure the effectiveness of IT services using the ITSM Toolset (Ivanti Neurons), focusing on customer satisfaction and productivity. Vendor Management: Collaborate with third-party vendors to ensure service level agreements (SLAs) are met and More ❯

Senior IT Security Analyst – Permanent – Birmingham/Hybrid Hybrid working – this role requires 1-2 days per week in Snowhill, Birmingham Salary – this role is offering up to £53k. Senior IT Security Analyst required for a leading client based in More ❯

Senior IT Security Analyst – Permanent – Birmingham/Hybrid Hybrid working – this role requires 1-2 days per week in Snowhill, Birmingham Salary – this role is offering up to £53k. Senior IT Security Analyst required for a leading client based in More ❯