6 of 6 DemandTrendPermanent ITSM Jobs in Birmingham

reporting any issues. Your attention to detail will maintain our high standards. Experience and Knowledge: Ideally degree educated or equivalent ITIL Foundation Lean 6 Sigma Experience of CRM and ITSM Systems Strong experience in an MSP Deep understanding of technologies within our portfolio Evidence of building multi-disciplinary teams Good understanding of financial management An understanding of HR management Knowledge More ❯

protocols and standards such as MARC , Dublin Core , or SIP2 . Excellent communication and customer service skills - able to engage both technical and non-technical audiences. Experience with IT service management, change and release processes. Understanding of data governance, DPIAs, and structured problem resolution. Desirable Experience with scripting/web technologies (HTML, JavaScript, Perl, VBScript, CSS). Background in academic More ❯

cloud). Excellent problem-solving skills and the ability to work effectively under pressure. Strong communication skills for liaising with both technical and non-technical stakeholders. Experience with IT service management frameworks, change control, and agile working practices. Desirable Skills Experience with PowerShell or other automation tools for infrastructure management. Familiarity with ITIL or similar service management methodologies. Knowledge of More ❯

the following experience: 2-3 years in a hands-on IT service delivery role, with a strong understanding of the importance of reliable, high-quality IT support. Experience with ITSM tools like ServiceNow, Jira Service Desk, or similar platforms, and know how to manage workflows efficiently. You will have worked with SLAs and know how to keep performance on track More ❯

Together, you'll design and build next-gen workflows that put user experience at the core. What You'll Be Doing Build & Innovate Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding Develop custom applications using JavaScript, Angular, and ServiceNow APIs Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life … Experience What You'll Need Essential Experience: Minimum 2 years of hands-on ServiceNow development Solid skills in JavaScript, HTML, CSS, Glide API, and Flow Designer Experience working with ITSM, HRSD, CSM, and onboarding modules Proven experience integrating with external systems using REST and SOAP APIs Strong communication skills and a passion for solving real-world problems A user-first More ❯

role (UK-based), but being within a few hours of London would be handy for the odd meetup or client session. You'll need to know your way around ITSM and HRSD and have some good hands-on experience (or desire to learn) with at least one other area like CSM, IRM, SAM/HAM or HRSD . You'll … module Strong scripting skills (JavaScript, Script Includes, Glide, etc.) Confident communicator - someone who's comfortable with clients and internal teams alike ServiceNow CSA is a must, any CIS (like ITSM or HRSD) is a big plus Solid grasp of integrations and automation tools on the platform Familiarity with platform support and troubleshooting Nice to have: ITIL foundation or other relevant More ❯