3 of 3 Permanent Knowledge Management Jobs in Birmingham

drives the next stage of growth. This profitable, product-led SaaS business focusing on Legal, has an established enterprise customer base and a sophisticated knowledge platform built natively within Microsoft 365. The SaaS product brings knowledge management, enterprise search, intranets, extranets, client portals and embedded AI together … buying journeys, go-to-market planning and sales enablement. You can also show how your work influenced pipeline, qualified leads or revenue. Experience around knowledge management, enterprise search, digital workplace technology or content platforms would be particularly valuable. You’ll need to move comfortably between strategy and execution. ...

Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security, AI, Automation and Digital Transformation. … recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA ...

recovery activities. • Become a trusted operational contact for key Managed Service customers. • Deliver service reviews, performance reporting and continual service improvement initiatives. • Drive problem management and root cause analysis to reduce recurring issues. Service Improvement • Assess the current operation and build a practical roadmap for continual improvement. • Improve HaloPSA … workflows, SLAs, automation, reporting, dashboards and service data quality. • Introduce better documentation, knowledge management and operational processes. • Identify opportunities to automate repetitive activities and improve service maturity. Leadership & People Development • Coach, mentor and develop Service Desk engineers and team leaders. • Conduct one-to-ones, performance reviews and capability ...