2 of 2 Permanent QA Manager Jobs in Birmingham

expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.YOUR IMPACTWe’re looking for an experienced Contact Centre QA Manager that has a passion for customer service to join our growing customer support team. If you have worked in a contact … role in upholding the three customer support principles of customer focus, process innovation and risk management.What you’ll do: Develop and implement the overall QA strategy, ensuring alignment with organisational goals and regulatory requirements.Manage and support the QA Team Leader, fostering a collaborative culture across multiple sites.Set, monitor ...

redefine the boundaries of ambition. Our values shape the way we consult and define the people we want to join us on our journey.The QA and Compliance Manager is responsible for defining, embedding, and assuring quality and compliance standards across the end-to-end product lifecycle.This role … part in shaping governance frameworks, setting quality benchmarks, and standardising delivery practices.You’ll be responsible for:Quality assurance frameworkDefine and implement a product-level QA strategy aligned to the Product Office operating model.Establish quality gates, acceptance criteria, and release standards across the product lifecycle.Drive consistency across: Product design artefacts ...