11 of 11 Permanent Root Cause Analysis Jobs in Birmingham

look at all the evidence available and support the client on the appropraite action to contain and remediate any security incident. They will need to be able to provide root cause analysis and liaise with the custiomer and the Service Delivery Manager as well and ensuring the actions of the SOC Analysts follow best practice. Job Duties … Monitoring SIEM tools to assure high a level of security operations delivery function Oversee and enhance security monitoring systems to detect and analyse potential security incidents. Conduct real-time analysis of security events and incident and escalate as necessary Support other teams on investigations into incidents, determining the root cause and impact. Document findings and lessons learned … with the Technical Teams to ensure all new and changed services are monitored accordingly Documentation: Maintain accurate and up-to-date documentation of security procedures, incident response plans, and analysis reports. Create post-incident reports for management and stakeholders. Support the creation of monthly reporting packs as per contractual requirements. Create and document robust event and incident management processes More ❯

in building Observability level 4, including managing events, component-level metrics, metrics-logs, traces, time series topology, and AI/mL models. The role involves achieving: Alerts, comprehensive dashboards, root cause analysis, business impact analysis, and predictive and preventative insights. Qualifications: 10+ years of experience in building observability level 4. Expertise in Splunk platform, including Essentials More ❯

Designing and implementing Observability Level 4 solutions, covering event management, metrics, logs, traces, time series topology, and AI/ML model integration. Building and maintaining comprehensive dashboards, alerts, and root cause analysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data with ITSM processes such as More ❯

Responsibilities/Accountabilities The Team Providing third-line support to a rich array of high profile legal and information systems which are fundamental to the firm. Proactive management and analysis of the global server estate which encompasses Web, SSO, SharePoint and SQL Server infrastructure, and identify opportunities for improvement. Ensuring the design and architecture of Web, SharePoint, Azure Cloud … the Core Services and Platforms team as defined in the Terms of Reference. To create detailed documentation of all systems and procedures that are relevant to the service including Root Cause Analysis and Knowledge Base articles to enhance the support of the services provided by the team. Contribute to departmental strategy, manage product lifecycles, help develop and More ❯

deliver timely support and continuous improvements. Act as a technical lead and mentor within the Core Services and Platforms team to promote knowledge sharing. Maintain detailed system documentation, including Root Cause Analysis and knowledge base articles. Participate in an on-call rota supporting critical infrastructure. Contribute to strategy, resource planning, budgeting, and roadmaps for database, web, and More ❯

Azure) Experience with embedded Linux kernel programming Full-stack development expertise (front-end & back-end) CI/CD pipeline implementation & optimisation Testing frameworks: Selenium, TDD, Xray, Zephyr Scale, Cucumber Root cause analysis & debugging proficiency WHY JOIN US? Be part of a team working on innovative quantum technology for a fast-growing business in Birmingham. Work on diverse More ❯

be doing: • Collecting, validating, and analysing data to ensure accuracy and integrity. • Producing insightful reports and dashboards to track KPIs and identify opportunities for improvement. • Solving operational challenges through root-cause analysis and data-driven recommendations. • Collaborating with stakeholders across the EMEA North Region to enhance service delivery and supply chain efficiency. • Driving continuous improvement and contributing More ❯

platform Build and maintain deployment pipelines and infrastructure as code using Ansible Monitor performance and system health using Prometheus and Grafana Strengthen security, backups, and compliance Lead incident response, root cause analysis, and post-mortems Collaborate with development teams on CI/CD workflows and scalable architecture Document internal systems and assist with onboarding and training Participate More ❯

driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring SLA/KPI targets are consistently met. Manage Jira Service Desk operations, incident resolution, and root cause analysis. Build insightful Power BI dashboards to track and report on service performance. Act as the primary point of contact for service-related issues, managing client relationships More ❯

see you involved in a range of support activity and projects including:Help with onboarding customers enterprise infrastructure (Could be Oracle, Windows, Linux), Platform migrations, IT SEcomplex troubleshooting and root cause analysis.To be considered you will need: Strong systems administration experience of Windows, Linux/Unix Operating systems RDBMS Database technologies – SQL Server, Oracle, etc Infrastructure installations, data More ❯

see you involved in a range of support activity and projects including: Help with onboarding customers enterprise infrastructure (Could be Oracle, Windows, Linux), Platform migrations, IT SEcomplex troubleshooting and root cause analysis. To be considered you will need: Strong systems administration experience of Windows, Linux/Unix Operating systems RDBMS Database technologies – SQL Server, Oracle, etc Infrastructure installations More ❯