5 of 5 Permanent Root Cause Analysis Jobs in Birmingham

delivers measurable improvements. What you'll be doing Owning the problem management process, governance framework, backlog, prioritisation and reporting rhythm. Leading structured problem investigations, root cause analysis and corrective action planning for recurring and major incidents. Ensuring problem records clearly capture root causes, contributing factors, business … working. What we're looking for Strong experience of ITIL 4 problem management within a complex technology or service environment. Proven capability in structured root cause analysis and causal factor analysis. Experience investigating recurring incidents and major incident outcomes. A strong analytical mindset, with the ability ...

across: Hosted voice and VoIP solutions Network design, connectivity and security Site surveys, installations and configuration SBCs and carrier integrations Complex fault finding and root-cause analysis Cyber Essentials assessments Technical pre-sales and solution design New technology and vendor evaluation Technologies including Gamma iPECS Cloud, Wildix … Codecs | QoS | NAT | Routing | Switching | VLANs | Firewalls | Wi-Fi You'll also be comfortable using Wireshark or similar to get to the root cause of complex voice and network issues. You'll be involved from the beginning-surveying sites, designing solutions, installing and configuring equipment and providing ongoing ...

functional testing Challenging requirements, designs and acceptance criteria to identify risks early Overseeing release assurance and production-readiness evidence Leading complex defect investigations and root cause analysis Using quality metrics and defect trends to drive improvement Evaluating AI-assisted testing tools and emerging quality practices What ...

KPIs including CSAT, NPS, FCR and resolution times Monthly service reporting and client QBR data Carrier and third-party service relationships Continuous improvement and root-cause analysis Service desk processes, automation and workflows RMM and PSA tools and their ongoing development You'll also play ...

digital transformation, analytics and emerging technologies including AI. Key Responsibilities: Data Quality Management: Establish and maintain enterprise-wide data quality metrics and thresholds. Lead root-cause analysis of recurring data quality issues and coordinate remediation activities. Develop and maintain data quality dashboards and reporting mechanisms. Data Ownership … with large-scale data or project management and oversight experience. Relevant qualification or equivalent professional experience in Data Governance, Data Management, Information Management, Business Analysis or related discipline. Broad and deep knowledge of all aspects of data governance management. Wide experience of day-to-day delivery of the full ...