based on customer-specific challenges and threat landscapes. Collaborate on statements of work (SOWs) and influence product roadmaps. Service Delivery Assurance Oversee performance and quality of services delivered, ensuring SLA and KPI compliance. Implement governance mechanisms and standardised methodologies. Act as the primary escalation point for complex engagements. Conduct regular client reviews to identify enhancement opportunities. Budget and Financial Management More ❯
Birmingham, Blackheath, Sandwell, West Midlands (County), United Kingdom
e-Track
ll Be Doing: Field-Based Work (UK-wide): Install and maintain our intelligent key systems at police sites and commercial locations Respond to callouts, typically with a 48-hour SLA Carry out system diagnostics, repairs, and preventative maintenance Travel extensively, including overnight stays (often Mon–Fri), with van and expenses provided Workshop & Production Support: When not on site, help build More ❯
longevity of contractual terms Ability to negotiate ensuring the very best price is obtained at all times Regular and effective communication with the rest of the team to ensure SLA, KPI s and delivery dates are achieved Produce detailed quotations and reports for new and existing customers Identify competitor users within the field and keep a detailed log Complete all More ❯
Birmingham, West Midlands (County), United Kingdom
Ricoh
printing, copying) Dealing with incoming and outgoing mail, Courier bookings, and digitisation of documents To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is More ❯
