relating to an incident. Proactive problem management is an added advantage. Track the incidents/service requests/problem tickets to ensure resolution within SLA, escalate the unresolved incidents/problems as per the escalation mechanism, analyze the ticket trend and provide reports with improvement actions, create basic documents and more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Ingeus
Head Office Competitive Salary You will play a crucial role for the business by proactively receiving, owning, prioritising, documenting, and resolving customer inquiries within SLA, ensuring an ongoing high-quality service is delivered, and making sure problems are appropriately escalated when necessary. What you will be doing as our Digital more »
on time Use of payroll system to run reports for tenders and due diligence Prioritising workload to meet payroll deadlines, TUPE Regulations and achieve SLA's, by planning ahead Essential Criteria: High level of diligence and attention to detail Team Worker – working in a team of TUPE Officers Self-starter more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
Akkodis
networking infrastructure while minimising business impact. Develop & maintain documentation sets relating to areas covered by the role. Provide 'weekly/monthly' reporting of both SLA and performance of the networking infrastructure. Working within the team to provide support of other areas of the infrastructure where appropriate. Vulnerability/Patch Management more »
Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional Information At Version 1, we believe in providing our employees with a comprehensive more »
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Tarmac Trading Limited
GISP Provideexpert second-line support to IT users in line with agreed SLAs Investigateincidents and identifies and mobilises resources required to aid resolution, escalates SLA breaches Actas a Subject Matter Expert in the Change Management process Provide vendor liaison to support service delivery to agreed SLAs Supportthe incident root cause more »
to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and ServiceLevel Agreements (SLA’s) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and more »
to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and ServiceLevel Agreements (SLA’s) to enable good services to be provided to Nacro ICT users. The post holder will take a lead role in managing ICT supplier performance more »
Birmingham, West Midlands, West Midlands (County), United Kingdom
Akkodis
security of the networking infrastructure while minimising business impact. Develop & maintain documentation sets relating to areas covered by the role. Provide reporting of both SLA and performance of the networking infrastructure. Work within the IT team to support other areas of the infrastructure where appropriate. Vulnerability/Patch Management & Reporting more »
required, to all users across the organisation, logging all incidents and service requests accurately and resolving in a timely fashion/within boundaries of SLA/SLO. - Provide technical support to IT team members and act as escalation point for them. - Proactively work to predict issues, as well as the … issues and act as technical lead for incidents where required. - Create and develop procedures and process for IT to obtain optimisation, process efficiency and SLA delivery. Providing advice and guidance to staff on the use of our IT systems and software, translating technical information into easily understood language. - As part more »
is to ensure that Cubic equipment is responded to, returned to full service and maintained to the highest standard possible whilst achieving relevant contractual SLA’s. Responsibilities: To carry out first and second line maintenance on any equipment as contracted to CTS at any time Respond and repair Cubic devices … recognised Engineering Qualification Clean driving licence Proven customer service skills. Good communication skills. Desirable: HNC or equivalent in Electronics or Mechanical Engineering. Worked on SLA driven contracts with call to fix and system availability criteria. Worker Type: Employee more »
