1 of 1 Permanent Service Desk Analyst Jobs in Birmingham

Job summary The IT Service Centre provides single point of contact and liaison for all internal and external IM&T Incidents, Requests and enquiries. As a member of the team IT Service Centre team, reporting to the IT Service Desk Team Leader, the post holder will provide a responsive, customer focussed service, providing extensive 1st … focus of the role will be maintaining customer satisfaction and experience both personally and across the wider team via affective first line Incident management and request fulfilment, within agreed service level agreements and targets. The post holder will provide second line support to all users of NCRS systems and all other nominated core patient or other non-clinical applications. … provide initial assessment, support and triage of routine Telephony/Portal Raised incidents and requests, with a view to facilitating timely resolution and/or escalation assignment within agreed service levels and targets. Main duties of the job Analytical and Judgemental Skills *Accurately Logging customer IT enquiries and keeping them informed on Ticket status and progress throughout lifecycle, including More ❯