7 of 7 Permanent ServiceNow Jobs in Birmingham

documentation discipline and commitment to systems hygiene. • Strong understanding of HR data reporting, workflow automation and integration. • Familiarity with service management tools such as ServiceNow, Jira/Confluence or Azure DevOps within Agile environments. • The confidence to collaborate across teams and communicate technical concepts clearly. Desirable skills: • Previous experience ...

mobile devices (iOS/Android). Understanding of basic networking concepts including patching, VLANs, and Wi-Fi troubleshooting. Experience using ITSM tools (e.g. ServiceNow) and remote deployment tools such as Intune. Strong communication skills with a customer-first mindset and calm approach under pressure. ...

documentation and release plans Support integrations and system data flows Deliver guidance and training to HR and Payroll users Manage incidents and updates through ServiceNow Experience Required 2+ years’ experience within an Oracle support environment Strong HCM & Payroll experience Experience supporting quarterly Oracle release cycles Background in customer support ...

documentation and release plans Support integrations and system data flows Deliver guidance and training to HR and Payroll users Manage incidents and updates through ServiceNow Experience Required 3+ years experience within an Oracle support environment Strong Oracle Fusion HCM & Payroll functional support experience Experience supporting quarterly Oracle release cycles Background ...

documentation and release plans Support integrations and system data flows Deliver guidance and training to HR and Payroll users Manage incidents and updates through ServiceNow Experience Required 3+ years’ experience within an Oracle support environment Strong Oracle Fusion HCM & Payroll functional support experience Experience supporting quarterly Oracle release cycles Background ...

reduced Mean Time To Recover (MTTR). Communicate the impact of AI-driven service management and demonstrate the value of platforms such as ServiceNow AIOps, Dynatrace, and Splunk IT Service Intelligence. Service Improvement Analyse service metrics and trends to identify opportunities for continuous improvement. Embed incident learnings into automation workflows … Establish and lead governance forums, service reviews, and performance discussions. Deliver AI-enhanced reporting, including predictive insights and trend analysis using tools such as ServiceNow Performance Analytics, Azure Monitor, and AWS DevOps Guru. Ensure transparency and governance in AI usage within service delivery. Team Collaboration Work closely with cross-functional ...

Group Digital is the engine behind internal business and technology services, data, and innovation that power the firm. It ensures secure, resilient, and standardised technology solutions that keep our operations running smoothly and enable colleagues ...